Top Senior Level Customer Success Jobs in NYC, NY

As a Senior Associate, you will develop strategies and manage program execution for Fortune 500, nonprofit, and government clients, ensuring projects meet deadlines and budgets while delivering high-impact results.

The Engagement Manager will lead innovative programs for Fortune 500, nonprofit, and government clients, serving as a trusted advisor and project leader. Responsibilities include earning client trust, developing strategies, and managing team performance to ensure project success. The ideal candidate has extensive consulting experience and a passion for impactful work at the intersection of technology and pressing global issues.

As a Senior Client Success Manager, you will enhance client satisfaction in the entertainment sector by developing media strategies, managing campaigns, and fostering relationships. You will utilize data insights to optimize TV advertising, collaborate cross-functionally, and deliver compelling presentations to clients.

The Global Client Partner at Vidmob will expand and retain enterprise client relationships, create strategic partnership visions, and drive revenue growth by coordinating client solutions and delivering persuasive sales presentations. This role demands building a sales pipeline, managing key accounts, and analyzing market trends for new business opportunities.

The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.

As the Director of Customer Support, you will lead and mentor the Customer Support team, establish KPIs, collaborate with other departments for product improvements, develop support processes, analyze metrics for continuous improvement, and advocate for customer needs at an executive level.

The Portfolio Manager will join a systematic multi-PM platform, using quantitative methods to manage portfolios and implement strategies with a focus on risk management and market inefficiencies.

As a Client Success Manager at Addepar, you will drive client success throughout the post-sales lifecycle. Your role involves understanding client needs, advocating for them internally, and ensuring they maximize the value from the Addepar platform, thus impacting overall client retention and adoption. You will collaborate with various teams to provide exceptional client support and develop success plans to identify opportunities for optimization and cross-selling.