Top Senior Level Customer Success Jobs in NYC, NY
The Senior Client Success Manager will oversee strategic relationships with major clients in the banking and fintech sectors. Responsibilities include managing client portfolios, improving retention metrics, advising on fraud and risk management, facilitating client growth, and collaborating with cross-functional teams to enhance client utilization of Alloy's services.
The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.
The Learning Management System Specialist oversees the administration and technical management of the Learning Management System, focusing on compliance training. Responsibilities include system management, technical support, compliance course development, documentation maintenance, data analysis, and continuous improvement of training programs in collaboration with cross-functional teams.
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You will lead the Customer Success team, managing relationships with clients and ensuring they receive maximum value from Findigs' products. Responsibilities include supporting onboarding, creating training materials, and identifying growth opportunities. You'll also act as the voice of the customer and provide actionable insights to Product and Engineering teams.
As a Senior Client Success Manager, you will build and maintain strong relationships with clients, advocate for their needs, and drive the adoption of DailyPay's products. Responsibilities include managing client accounts, communicating account progress, analyzing data, negotiating contracts, and reducing client churn while identifying upsell opportunities.
The Partner Success Manager will support capital markets and payment enterprises in integrating and using the Aptos protocol. Responsibilities include building strong partner relationships, addressing inquiries, collaborating with cross-functional teams, and improving partner experiences while keeping CRM updated.
As a Senior Customer Success Manager at BetterCloud, you will oversee customer onboarding, manage relationships with a portfolio of 15-25 accounts, support customer value realization with the product, and serve as an advocate for customer feedback to internal teams. You will focus on enhancing customer satisfaction, driving product adoption, and consulting with clients to address their specific needs and objectives.
The Scaled Customer Success Lead will drive customer adoption, engagement, and satisfaction at scale by automating the customer journey and creating structured onboarding programs. The role involves collaborating with various teams, analyzing customer feedback, tracking KPIs, and optimizing customer communications to maintain Flowcode's leadership in QR solutions for Fortune 500 companies.
The Customer Success Manager will act as a trusted advisor to customers, driving product adoption and success through tailored plans, post-sales activities, and strong relationship-building. Responsibilities include managing annual customer lifecycles, facilitating workshops, and collaborating with internal teams to ensure optimal customer outcomes.
The Sr. Manager, Client Success at InMobi is responsible for leading client relationships and managing a high-performing team. This role involves co-owning revenue growth, driving account strategies, managing campaign delivery, and collaborating with internal teams. Key responsibilities include client retention and growth, campaign analysis, and ensuring effective communication of solutions to clients.
Top Companies in NYC, NY Hiring Senior Customer Success Roles
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