Top Senior Level Customer Success Jobs in NYC, NY

The Senior Customer Success Manager will lead client campaigns, driving performance and optimizing strategies. Responsibilities include managing client relationships, overseeing campaign execution, and utilizing analytical skills for data-driven optimizations. The role requires collaboration with the Sales team and engagement with clients to ensure success.

In this role, you will be the primary contact for customers, guiding them through onboarding, success planning, and optimization of Cymulate solutions. You'll act as a trusted advisor, ensuring customer satisfaction by educating them on product features and conducting performance measurements. You will also identify opportunities for expanding Cymulate's usage and contribute to product development through customer feedback.

The Client Success Lead serves as the primary contact for business segment leadership, coordinating marketing initiatives and ensuring alignment with business objectives. This role involves managing performance accountability, resource allocation, and project execution while maintaining relationships with segment leadership.

The Senior Manager, Client Success Lead will oversee and manage marketing initiatives and campaigns within the Enterprise Marketing & Messaging team. This role requires strong relationship management, accountability for execution and metrics, and coordination with various teams to ensure alignment with business objectives. Key responsibilities include performance reporting, resource planning, and acting as a consultant for platform development.