Top Entry Level Customer Success Jobs in NYC, NY

As a Customer Success Manager, you will manage a client portfolio, helping clients adopt and maximize the value of Templafy's solutions while collaborating with various internal and external stakeholders.

As a Customer Care Specialist at PlayPlay, you will handle customer requests using ZenDesk, ensure quality support, offer video expertise, optimize service offerings, and create educational content. You'll also collaborate with various teams to improve the product based on user feedback, while developing your own expertise in the video industry.

As a Technical Expert, you'll drive customer product issues from discovery to resolution. Collaborating with Product and Support teams, you'll triage internal tickets, resolve issues, identify bugs, and enhance customer experiences by sharing insights and creating documentation to empower support staff. You'll develop deep technical expertise in the Grow platform to contribute effectively to product improvement and customer satisfaction.

The Specialist, Concierge Services role involves providing personalized, consultative support to clients regarding Yext's Enterprise product suite. Responsibilities include troubleshooting client inquiries, conducting training sessions, crafting help articles, collaborating with cross-functional teams, and maintaining high customer satisfaction. The role requires creative problem-solving and strong communication skills.

As a Client Coordinator, you will support the client management team by ensuring operational excellence and maintaining high service standards. Responsibilities include client support, proposal preparation, task coordination, data management, and identifying process improvements to enhance the client experience.

The Customer Service Representative is responsible for assisting Garner members through phone, chat, and email, helping them understand healthcare benefits and find suitable providers. This role includes managing inquiries, suggesting process improvements, and maintaining knowledge of health insurance. The representative will also relay feedback to leadership to enhance the service.

As an Investment Specialist, you will support client investment reviews, prepare investment product recommendations, assist with investment policy statements, and strengthen client relationships while adhering to security procedures.