Location: Anywhere in North America
About Us
There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement.
QA programs done right are about driving continuous improvement across your employees, customers, product, and processes.
This concept applies to every single business in the world - from the coffee cart around the corner to the largest companies in the world.
Our sweet spot of customers are ones that have a lot of digital conversations (email, chat, phone, video, etc.) and tech-enabled services.
We work with hundreds of customers - learn more at www.maestroqa.com.
Why Maestro?
These statements resonate with you:
- Other companies have been overlooking your potential and this is the place that sees something different in your abilities
- You want to be coached and trained more than ever before
- You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers
Why This Opportunity?
- You can be a CSM for something that everyone knows they need or you can be a CSM for something that needs your help evangelizing the importance - you want the latter
- You want to be trained and coached daily to rapidly improve your skills
- You hate CSMing on an island - you want a team-based approach to customer success
Key Requirements:
- Can walk us through 2-3 Customers that required deep discovery, champion building, and multi-stakeholder organizational alignment to get through a key upsell, renewal, or implementation - and required working together as a team internally
Compensation: $140,000-160,000
What the Team is Saying
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What We Do
Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including DraftKings, DoorDash, Etsy, Shopify, Peloton, and more — engage with their customers.
Why Work With Us
It's our focus on building trust with each other, competing against ourselves - not others, and continuous self-improvement.
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MaestroQA Offices
Remote Workspace
Employees work remotely.
Remote-first with strong bases in LA, SF, NY, and Singapore, we're a diverse team working to reinvent how customer support teams are run.
