Customer Experience Specialist

Join our team as a Customer Experience Specialist, where your passion for delivering outstanding customer experience and proactive problem-solving skills will truly shine. Immerse yourself in a fast-paced, innovative environment where your contributions make a significant impact. At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.

Please note that this is a hybrid position of 3 days/week in our NYC office

About The Role:

As a Customer Experience Specialist, you will leverage deep expertise of our evolving products to provide exceptional, personalized experience to a global customer base. Our diverse and inclusive environment values your unique insights, which drive continuous improvement. You’ll address support inquiries, troubleshoot technical issues, and proactively recommend solutions, collaborating closely with cross-functional teams to share customer insights and drive product enhancements. Through attentive, adaptable support and a passion for innovation, you’ll ensure a seamless, high-quality user experience across regions while directly contributing to the continual growth and success of our platform.

Social Description:

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Our Team:

The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.

Requirements

What We Value:

• Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key.
• Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence.
• Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results.
• Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.

What You’ll Do:

• Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product.
• Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience.
• Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality.
• Strengthen customer relationships and overall user experience to ensure lasting partnerships

Why Join Us?

• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
• Be part of a company that values your input and encourages creative problem-solving. Your ideas will be heard, and your contributions will be recognized.
• Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change. Work in an environment where positivity and customer satisfaction are at the forefront, creating a rewarding and fulfilling work experience.
• Grow your career with opportunities for professional development and advancement, supported by a team that is committed to your success.

For New York City-based hires only: Compensation Range: $65,000-$75,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.