Top Tech Jobs & Startup Jobs in NYC, NY

As a Senior Product Analyst, you will analyze data, create visualizations, and run experiments to influence product direction and assist product managers in decision-making to help borrowers regain financial stability. You will also act as a subject matter expert in data, making recommendations to improve products and processes.

As a Senior Software Engineer, you'll lead the development of software solutions to enhance the Borrower Support team's effectiveness, mentor junior engineers, and contribute to strategic architectural discussions. You will also design and implement new channels using AI/ML, integrate systems, and improve contact center operations.

The Support Specialist will manage inbound communications from borrowers, handle account inquiries, and oversee internal collection strategies. Responsibilities include using ZenDesk for documentation, improving contact center processes, and ensuring compliance with regulations while providing empathetic support to customers.

As Head of Security, lead the development and execution of a comprehensive security strategy aimed at protecting sensitive data and ensuring compliance with financial regulations. Responsibilities include building a security team, conducting risk assessments, managing incident response, integrating security into development processes, and fostering a culture of security awareness across the organization.

As a Senior Client Success Manager, you'll manage key client relationships, ensuring they achieve success through proactive communication and data-driven insights. You'll analyze client performance, address feedback, and collaborate with internal teams to drive improvements and growth, acting as the clients' voice within the company.

The Senior Software Engineer on the Client Integrations team will design and implement robust data ingestion and ETL pipelines, lead large-scale data projects, and collaborate across teams to ensure seamless client integrations while maintaining high standards of performance and compliance.

The Collections Specialist will manage outbound calls to borrowers to resolve debts, improve contact center processes, and gather user feedback while adhering to relevant laws and company policies. They must be comfortable discussing sensitive financial matters and have strong negotiation skills.