Top Customer Success Jobs in NYC
As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of valuable provider segments. Your responsibilities include mentoring the team, developing customer success strategies, tracking key metrics, collaborating with different departments, and training the team to deliver exceptional service. You will play a critical role in optimizing provider satisfaction and success metrics to enhance the customer experience and increase revenue.
National Accounts Client Services Director responsible for managing internal customer unit resources, engaging with key clients and brokers, leading a team, ensuring timely delivery of services, anticipating operational problems, and participating in the RFP process.
Manage total absence claims, review and administer FMLA claims, update systems with leave status, provide exemplary customer service
As a Sr. Customer Care Advocate at MetLife, provide exceptional customer service for Annuities and Life Insurance products, complete financial transactions over the phone, educate clients on market requirements, and resolve customer inquiries efficiently. Must have high school diploma, 1-2 years of customer service experience, and flexibility to work virtually and in-office as needed. Specialize in insurance and financial services industry with a passion for customer service.
The Operations Specialist will be responsible for supporting Operational Readiness projects and initiatives for a new manufacturing facility. Responsibilities include partnering with the Operations management team, authoring documents and SOPs, implementing initiatives for increased success, and prioritizing workloads. The role requires experience in a GMP environment, strong communication and problem-solving skills, and the ability to work independently and in a team environment.
Specialist Manufacturing Automation responsible for providing automation support in manufacturing facilities, troubleshooting equipment issues, ensuring compliance with regulations, and supporting automated systems. Responsibilities include automation leadership, technical support, documentation, and process improvements.
The Virology Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs, communicating product information, and developing customer strategies. This role focuses on Virology products and ensuring better health outcomes for healthcare professionals and patients. The representative must demonstrate professionalism, leadership, and adherence to ethical standards and compliance with regulations.
Featured Jobs
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, ensuring full value in Cloudflare's products, advising on technical best practices, and collaborating with internal teams for technical escalations.
Investigate and manage user-reported issues on streaming platforms, assess severity, facilitate immediate actions for resolution, and bridge the gap between users and engineering teams to enhance customer experience.
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Manage a team of Customer Success Managers to drive successful product adoption and customer engagement. Develop and evolve Customer Success program to scale across all customers. Responsible for team management, hitting team OKRs, defining operational processes, and mentoring team members. Drive collaboration with Atlassian teams and develop strategic initiatives within the team and across the business.
As a Collections Specialist at Box, you will be responsible for maintaining strategic customer relationships, ensuring timely payment of invoices, and contributing to collection goals. You will work cross-functionally with different departments and assist in process improvements.
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A Primary Care Physician, MD/DO will join our New York City-based Primary Care team. You will deliver patient-centric primary care primarily onsite at our clinic sites. At times you will also deliver care and communicate with patients via telehealth/virtual care modalities including video and asynchronous care platforms (messaging, remote monitoring, etc). As a primary care physician, you will support a panel of patients and collaborate with other members of each patient's care team to ensure we have a connected, communicative, and coordinated approach to each individual patient’s health. You will also have dedicated time for supervision of nurse practitioners and physician assistants. As a fast-growing startup, we offer opportunities to contribute to product design and the optimization of clinical workflows. Excellent candidates will have a passion for providing compassionate patient care, embracing change as an opportunity, and collaborating enthusiastically to solve problems and improve processes.
Seeking an experienced Customer Experience Associate to join a work-from-home team, responsible for engaging and educating customers through various channels, resolving issues, and enhancing customer satisfaction. Must demonstrate empathy, problem-solving skills, and a customer-centric approach.
The Client Services Associate will provide a central first-line Client Service and Operational Support function for institutional clients, focusing on trading system functionalities, client satisfaction, and resolving client issues. Responsibilities include supporting Broker/Dealers and investor clients, responding to client inquiries, collaborating with stakeholders, and more.
Top Companies Hiring Customer Success Roles
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