Top Customer Success Jobs in NYC, NY

In this role, you will be the primary contact for customers, guiding them through onboarding, success planning, and optimization of Cymulate solutions. You'll act as a trusted advisor, ensuring customer satisfaction by educating them on product features and conducting performance measurements. You will also identify opportunities for expanding Cymulate's usage and contribute to product development through customer feedback.

The Client Billing Support Specialist at Grow Therapy assists clients and therapists by troubleshooting issues via phone, providing education on the platform, and serving as a resource to ensure customer satisfaction. This involves identifying root causes of problems and working with product teams for platform improvement.

The Principal Value Engineer at Celonis is responsible for leading data-driven business transformations for customers, guiding them through the value journey of the Celonis EMS platform. Key functions include identifying value opportunities, facilitating workshops, presenting results to executives, and developing strategic expansion roadmaps. Collaboration with sales teams and product development is essential to drive customer success and platform adoption.

This role involves managing client relationships and success through proactive engagement strategies and ownership of client education webinars. Responsibilities include data analysis for client interaction, developing personalized communications, managing a large portfolio of clients, identifying upselling opportunities, and driving product adoption through educational webinars and content.

The Client Success Lead serves as the primary contact for business segment leadership, coordinating marketing initiatives and ensuring alignment with business objectives. This role involves managing performance accountability, resource allocation, and project execution while maintaining relationships with segment leadership.

The Senior Manager, Client Success Lead will oversee and manage marketing initiatives and campaigns within the Enterprise Marketing & Messaging team. This role requires strong relationship management, accountability for execution and metrics, and coordination with various teams to ensure alignment with business objectives. Key responsibilities include performance reporting, resource planning, and acting as a consultant for platform development.

The Associate Director, Publications Specialist will manage global publication plans for multiple products, support Scientific Publication Committees, oversee budgets and vendor relationships, implement publication policies, and recommend process improvements within Pfizer's framework.

The Digital Operations Coordinator is responsible for managing client advertising campaigns across print and digital platforms, facilitating workflows, maintaining accurate client records, and collaborating with internal teams to ensure successful campaign execution and reporting.