Top Customer Success Jobs in NYC, NY
As a Senior Customer Success Manager at BetterCloud, you will oversee customer onboarding, manage relationships with a portfolio of 15-25 accounts, support customer value realization with the product, and serve as an advocate for customer feedback to internal teams. You will focus on enhancing customer satisfaction, driving product adoption, and consulting with clients to address their specific needs and objectives.
The Engagement Manager will lead innovative programs for Fortune 500, nonprofit, and government clients, serving as a trusted advisor and project leader. Responsibilities include earning client trust, developing strategies, and managing team performance to ensure project success. The ideal candidate has extensive consulting experience and a passion for impactful work at the intersection of technology and pressing global issues.
As a Client Experience Specialist, you will engage with consumers via multiple channels to assist them in connecting with financial advisors. Your role involves scheduling calls, managing relationships, and documenting customer interactions to ensure a positive user experience while meeting targets.
As a Customer Experience Specialist, you will onboard customers, manage onboarding projects, coordinate service upgrades, and address high-priority issues. You will advocate for customer needs, maintain organized data, and provide insights to enhance customer experience through proactive retention and upsell strategies.
As a Member of Client Experience at Anchorage Digital, you will provide exceptional service to institutional clients during onboarding and account management. Your responsibilities include understanding client needs, resolving issues, ensuring a smooth onboarding process, and supporting client interactions within the organization.
The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.
The Senior Associate, Client Success will manage new and existing client accounts, ensuring successful execution of digital campaigns. They will collaborate with cross-functional teams to deliver high-quality client experiences while handling multiple complex campaigns and fostering strong client relationships.
The Associate will support the International Investor Relations team focusing on Latin America, maintaining client relationships, assisting with investments on the iCapital platform, and collaborating with cross-functional teams to optimize user experience and client satisfaction.
The Customer Success Manager will manage accounts, build strong relationships, solve problems creatively, and ensure client satisfaction while providing support in navigating compliance and financial aspects related to blockchain technology.
The Senior Customer Success Manager will engage with global enterprise customers to ensure successful onboarding, implementation, and ongoing satisfaction with Intenseye's SaaS platform, focusing on revenue retention, upsell opportunities, and customer relationships.
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