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Top Customer Success Jobs in NYC, NY
The Customer Experience Operations Manager at Pendo will enhance the operations of the CX organization, focusing on customer value and retention. Responsibilities include developing strategies, analyzing data for actionable insights, and implementing scalable processes. This role requires strong communication skills and the ability to manage multiple projects.
The Client Partner will be responsible for leading key client relationships at AnalogFolk, ensuring high-quality work and commercial performance. Key tasks include building strong client relationships, developing AnalogFolk's reputation, managing a high-performing team, and identifying growth opportunities within the portfolio. Leadership and strategic skills are essential for this role as it involves motivating team members and managing multiple stakeholders effectively.
As a Customer Experience Specialist, you will onboard customers, manage multiple projects during their service activation, handle customer upgrades, address high-priority issues, and advocate for customer needs across various teams. You'll also organize customer data and provide feedback for improving customer experience.
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The Investor Relations Associate at iCapital will manage client accounts, ensuring their needs and expectations are met while supporting fund managers in their fundraising efforts. The role involves collaborating with internal teams to optimize user experience on the company's platform and providing comprehensive support to clients in Latin America, especially high-net-worth individuals and institutions.
As a Member of Client Experience at Anchorage Digital, you will provide exceptional service to institutional clients during onboarding and account management. Your responsibilities include understanding client needs, resolving issues, ensuring a smooth onboarding process, and supporting client interactions within the organization.
As a Global KYC & Due Diligence Specialist at Ripple, you will handle day-to-day KYC and due diligence requirements for BSA/AML/OFAC compliance. Your responsibilities include screening customers against sanctions lists, conducting customer due diligence, and coordinating with management to improve compliance procedures and training.
The Customer Success Manager at Dailymotion engages with clients to optimize advertising performance through data insights. Responsibilities include collaborating with sales teams on RFPs, managing media plans, driving client relationships, overseeing campaign setups, and delivering reports while focusing on client retention and satisfaction.
As a Client Experience Specialist, you will engage with consumers via multiple channels to assist them in connecting with financial advisors. Your role involves scheduling calls, managing relationships, and documenting customer interactions to ensure a positive user experience while meeting targets.
As a Customer Service Specialist, you’ll play a key role in helping our customers consolidate their retirement accounts. You’ll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You’ll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap.
The Vice President of Customer Success will lead the Customer Success team to drive satisfaction, retention, and growth. Responsibilities include setting objectives, overseeing operations, fostering collaborations, and implementing customer success strategies to meet retention goals and enhance customer relationships.
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