Top Customer Success Jobs in NYC, NY

The role involves managing key client relationships in the Pharmacy Benefit Management (PBM) sector, ensuring client satisfaction through effective communication and management of accounts. Responsibilities include overseeing operational inquiries, facilitating client meetings, participating in client training, and collaborating with internal teams to meet contractual obligations and deliver high-quality pharmacy benefits.

The Customer Experience Associate will support customers primarily through Phone, Email, and Live Chat, ensuring their needs are prioritized and issues resolved efficiently. This role involves managing multiple interactions, collaborating with internal teams, and improving product support processes while delivering a high-impact customer experience.

The Customer Success Manager role involves managing client relationships, driving user engagement, and ensuring customer retention by understanding their needs and utilizing internal tools. This position requires a strategic approach, collaboration with teams, and implementing best practices to enhance the customer experience.

The Email Campaign Specialist will design and manage email campaigns to increase client engagement by crafting compelling content and ensuring campaign performance through testing and analysis. Responsibilities include collaborating with various teams, keeping track of market trends, and maintaining a marketing calendar for effective outreach.

As a Senior Associate on the Client Service Team, you'll resolve complex client inquiries, enhance client experience, perform data analysis for insights, and train junior staff. This role requires effective communication, collaboration with different teams, and implementation of process improvements.

The Client Success Manager at CompStak will manage a territory of customers, providing support and training, and ensuring customer satisfaction through account management and relationship building. Responsibilities include onboarding new customers, resolving issues, and promoting upsell opportunities while conducting performance analysis to enhance customer retention and growth.

The Senior Client Success Manager at Simulmedia will drive client success in the entertainment space by developing media strategies, managing client relationships, and leveraging data insights for campaign optimization. Key responsibilities include collaborating with the sales team, tailoring solutions for clients, optimizing advertising campaigns, and delivering impactful presentations.

The role invites candidates to submit their resumes for future opportunities in the North America Customer Success Team at SevenRooms. This team focuses on enhancing guest experiences for hospitality operators through a comprehensive platform.