Top Customer Success Jobs in NYC, NY
The Associate Director, Client Services will establish customer service standards, media strategy, and oversee campaign execution. Responsibilities include managing a team of Client Service Managers, supporting client relationships, ensuring campaign performance, and driving client satisfaction. The role also involves collaboration with sales and providing strategic recommendations for direct and programmatic buys.
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The Payroll Support Specialist will provide exceptional service and support to partners by managing payroll-related inquiries, ensuring compliance, and building strong relationships. Responsibilities include assessing customer needs, collaborating on payroll and tax information, meeting response SLAs, and assisting teams during peak times while continuously improving knowledge through teamwork.
The Dealer Success Manager is responsible for onboarding and training auto dealers on products and processes, driving process improvements, and providing subject matter expertise. The role requires strong interpersonal skills, analytical capabilities, and involves significant travel to dealerships to ensure effective adoption of tools and processes.
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The Senior Customer Success Manager at Axio will manage and grow customer relationships, ensuring engagement and adoption of the Axio360 platform. Responsibilities include onboarding customers, collaborating with sales for account strategies, providing customer insights to product teams, and tracking customer health to mitigate risks. The role is focused on delivering a tailored customer experience in a hybrid work model.
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The Vice President of Customer Success, Americas will develop strategies to enhance customer satisfaction and retention, lead the Americas Customer Success team, build customer relationships, and collaborate with various departments to optimize the customer journey and promote upselling opportunities.
The Founding Customer Success and Product Specialist will manage client relationships, guide onboarding and training, ensure product adoption, and gather client feedback for product enhancements while collaborating with engineering and sales teams.
The Digital Operations Coordinator will collaborate with clients and the sales team to manage and launch advertising campaigns across print and digital platforms. Responsibilities include maintaining media schedules, facilitating workflow, ensuring campaign accuracy, maintaining client records, and providing campaign reporting. Strong attention to detail and communication skills are essential for success in this role.
As a Product Data Scientist, you will lead client engagements, manage the delivery of data science solutions, and utilize advanced analytics to provide actionable insights. Your role involves translating client requirements, building operational pipelines, and facilitating effective communication with project leadership to address clients' business challenges.
The Agency Contracting Specialist will guide new agencies through the contracting process, ensuring efficient completion of deliverables while focusing on client success. Responsibilities include educating agency principals, coordinating with various teams, and identifying opportunities for process improvement.
As a Customer Support Engineer, you will address technical issues faced by customers, working closely with them and internal teams to resolve problems. You'll document solutions and collaborate with engineering on fixes while building strong customer relationships.
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