Founding Customer Success + Product Specialist

Posted Yesterday
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New York City, NY
5-7 Years Experience
Artificial Intelligence • Events • Information Technology • Legal Tech • Software • Business Intelligence • Generative AI
AI powered fact finding. Human powered analysis.
The Role
The Founding Customer Success and Product Specialist will manage client relationships, guide onboarding and training, ensure product adoption, and gather client feedback for product enhancements while collaborating with engineering and sales teams.
Summary Generated by Built In

Founding Customer Success + Product Specialist at Fileread

$150k – $165k • 0.25% – 1.0%Recruiter recently activePosted 1 week agoEdit

 

About Us:
Fileread AI is a cutting-edge AI startup that helps litigation teams collaborate securely to uncover the hidden story in their case data much faster. We can help to discover case-winning information and gaps that are often missed in traditional reviews. Our current customer base is mostly law firms (AMlaw 100 & Boutique litigation firms) and we have analyzed some of the highly sensitive and high-profile litigation matters that appeared in publications such as the WSJs.
We are backed by Gradient (Google’s AI investment vehicle), Soma Capital, and HFO.

Role Overview:
The Founding Customer Success and Product Specialist will play a dual role in ensuring the success of our customers while gathering feedback to enhance our product offerings. You’ll be a key player in driving client satisfaction, managing relationships, and ensuring that our product development aligns with client needs. This role is ideal for someone who is client-focused, enjoys solving problems, and has a keen understanding of product development processes.

Key Responsibilities:
Customer Success:

  • Act as the primary point of contact for clients, guiding them through onboarding, training, and ongoing support.
  • Proactively engage with clients to understand their needs, identify potential issues, and offer tailored solutions.
  • Drive product adoption by demonstrating the value of Fileread’s AI capabilities and ensuring clients achieve desired outcomes.
  • Collaborate with the Engineering team to address client inquiries and ensure swift resolution of technical challenges.
  • Act as a liaison between the Sales and Engineering teams.

Product Management:

  • Gather feedback from clients to identify product enhancements, new feature requests, and potential areas of improvement.
  • Work closely with the product and engineering teams to translate client feedback into actionable product updates.
  • Contribute to the creation of product documentation, training materials, and user guides. Assist in defining and prioritizing product roadmaps based on customer insights and market trends.

Qualifications:

Experience:

  • At least 3 years of experience in litigation/discovery, with a strong understanding of legal workflows and challenges, particularly in the litigation space.
  • 2+ years of experience in a customer success, product management, or client-facing role, ideally within legaltech, SaaS, or AI-driven products.
  • Strong communication skills, with the ability to explain complex technical concepts to a non-technical audience.
  • Passion for legal innovation and are comfortable in a startup environment.
  • Excellent problem-solving skills and a proactive approach to client relationship management.
  • Ability to work independently and as part of a cross-functional team.
  • Technical Aptitude: Familiarity with legal technology tools or strong interest in innovation in the legal space, with the ability to learn and demonstrate product functionalities.
  • Communication: Strong verbal and written communication skills, with the ability to distill complex legal concepts into clear product benefits.
  • Collaboration: Experience working cross-functionally with product development, sales, and marketing teams to align goals and drive product success.

Preferred Qualifications:

  • Having participated in court trials

Why Join Us?

  • Be a part of a fast growing and cutting-edge company at the intersection of law, technology, and business
  • Competitive salary + bonus + equity
  • Comprehensive healthcare benefits
  • Opportunities for growth and leadership in a fast-paced, evolving market

Salary Range:
$150K-$165K Base
Equity: 0.25-1%

Location:
Long Island City, New York

In-Office Hybrid Role:
Must be willing to work in office in Long Island City, NY location 3 days / week, with WFH flexibility a few days a week.

The Company
Long Island City,, NY
12 Employees
On-site Workplace
Year Founded: 2020

What We Do

Fileread AI is a cutting-edge AI startup that enables litigators to shift from the traditional “search and review” to the “ask and answer” style of finding the key facts faster and more thoroughly, without risking hallucinations or losing control of confidential information. Our current customer base is mostly law firms (AMlaw 100 & Boutique litigation law firms) and we have analyzed some of the highly sensitive and high-profile litigation matters that appeared in publications such as the WSJs.

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