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Top Customer Success Jobs in NYC, NY
As a Customer Success Manager, you will manage a client portfolio, helping clients adopt and maximize the value of Templafy's solutions while collaborating with various internal and external stakeholders.
As a Customer Success Manager at Justworks, you will build strong relationships with customers to ensure their success, proactively drive customer satisfaction, and identify new revenue opportunities while acting as a strategic partner. Your role involves guiding customers on the platform, monitoring retention, and communicating feedback to internal teams, all while promoting key products and initiatives.
As a Customer Care Specialist at PlayPlay, you will handle customer requests using ZenDesk, ensure quality support, offer video expertise, optimize service offerings, and create educational content. You'll also collaborate with various teams to improve the product based on user feedback, while developing your own expertise in the video industry.
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As a Customer Care Associate at Brigit, you will manage customer interactions via email and live chat, providing assistance with various issues. Your role includes escalating critical issues, creating Jira tickets for resolution, and ensuring customer satisfaction through effective communication and problem-solving.
The Client Billing Support Specialist at Grow Therapy assists clients and therapists by troubleshooting issues via phone, providing education on the platform, and serving as a resource to ensure customer satisfaction. This involves identifying root causes of problems and working with product teams for platform improvement.
The Principal Value Engineer at Celonis is responsible for leading data-driven business transformations for customers, guiding them through the value journey of the Celonis EMS platform. Key functions include identifying value opportunities, facilitating workshops, presenting results to executives, and developing strategic expansion roadmaps. Collaboration with sales teams and product development is essential to drive customer success and platform adoption.
This role involves managing client relationships and success through proactive engagement strategies and ownership of client education webinars. Responsibilities include data analysis for client interaction, developing personalized communications, managing a large portfolio of clients, identifying upselling opportunities, and driving product adoption through educational webinars and content.
The Client Success Lead serves as the primary contact for business segment leadership, coordinating marketing initiatives and ensuring alignment with business objectives. This role involves managing performance accountability, resource allocation, and project execution while maintaining relationships with segment leadership.
The Digital Operations Coordinator is responsible for managing client advertising campaigns across print and digital platforms, facilitating workflows, maintaining accurate client records, and collaborating with internal teams to ensure successful campaign execution and reporting.
The Manager, Customer Experience will support the Director by developing global CX strategies, implementing training tools, and enhancing store associates' service delivery. This role focuses on synthesizing customer data to identify improvement opportunities and promotes an exceptional, personalized customer journey across all touchpoints.
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