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Top Customer Success Jobs in NYC, NY
The Patient Advocate serves as a liaison between patients and healthcare providers, managing communication via chat, phone, and email, while overseeing the medical billing process and addressing potential issues. They are responsible for handling a high volume of calls, following up with insurance, and meeting performance metrics.
The Senior Health & Science Specialist will execute disease awareness initiatives and develop sales business plans to drive patient recognition in the amyloidosis field. The role involves collaborating with healthcare providers across multiple specialties and prioritizing customer opportunities based on market dynamics. Strong analytical and advanced selling skills are required to educate stakeholders and utilize marketing resources effectively.
As an Onboarding Success Manager at Zocdoc, you'll help new customers optimize their use of the platform by facilitating onboarding and ensuring they complete their account setup. This role involves engaging with clients to communicate the value of Zocdoc and guide them through the onboarding process while striving to exceed key performance goals.
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As a Chat Support Associate at Vetcove, you'll engage with veterinary professionals to assist them in their purchasing processes through effective communication via live chat, email, and phone. You'll troubleshoot issues, manage accounts, and collaborate with teams to enhance user experience on the platform.
The Enterprise Customer Success Manager will manage relationships with key clients, ensuring successful onboarding, adoption, and value realization. Responsibilities include developing strategies for renewals, delivering business reviews, and monitoring account health while leveraging product expertise and collaborating with various teams.
The Senior Client Success Manager will oversee strategic relationships with major clients in the banking and fintech sectors. Responsibilities include managing client portfolios, improving retention metrics, advising on fraud and risk management, facilitating client growth, and collaborating with cross-functional teams to enhance client utilization of Alloy's services.
Lead a Mid Market Customer Success Manager team, ensuring customer satisfaction and driving adoption of Cloudflare solutions. Responsibilities include mentoring team members, developing strategies for customer success, collaborating with various teams, tracking performance metrics, and enhancing client engagement.
The Director of Customer Advocacy will create and lead customer advocacy programs, develop strategies to foster relationships with customers, manage customer references for various teams, and track program success. This role collaborates cross-functionally to ensure a unified approach to customer satisfaction and engagement.
As a Customer Success Manager at Radar, you will partner with customers to help them maximize their use of the location-based platform. Responsibilities include understanding the platform, managing customer inquiries, fostering relationships, and identifying expansion opportunities.
The Customer Experience Associate at Nourish will provide exceptional customer support via phone, email, and chat. Responsibilities include troubleshooting issues, documenting interactions in CRM systems, collaborating with cross-functional teams, and contributing to process improvements. The role requires handling customer inquiries with empathy and professionalism and supporting weekend operations.
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