Top Remote Jobs in NYC, NY

The Retention Specialist at Optimum is responsible for retaining customers requesting to disconnect or downgrade services by educating them on products and services, demonstrating sales skills, and leveraging competitive offers. This role involves working in a fast-paced, commission-driven environment, where achieving sales targets is essential.

The Performance Specialist role focuses on analyzing and improving customer service performance metrics in a designated region. Responsibilities include providing feedback to supervisors, creating initiatives for performance improvement, delivering training support for new hires, and performing quality evaluations for customer support representatives to enhance overall performance.

The Director of Sourcing leads the sourcing team, developing and executing long-term strategies to align product selection with brand values. Responsibilities include mentoring category managers, managing product launch cycles, analyzing key metrics, and maintaining vendor relationships. This role is strategic and hands-on, focusing on sourcing innovative and quality products for a healthy living approach.