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Top Remote Customer Success Jobs in NYC, NY
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
Customer Support Associates at Squarespace resolve customer issues primarily through live chat and email, ensuring a high satisfaction rate. Responsibilities include troubleshooting account-related inquiries and staying updated on product features. The position requires consistent communication skills and the ability to handle multiple requests efficiently.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Customer Education Program Manager will lead the design and delivery of customer education programs, enhancing onboarding and support experiences. Responsibilities include developing training solutions, collaborating with product teams, managing content libraries, and analyzing program effectiveness to improve offerings. The role also involves partnering with marketing and analytics teams to monitor trends and customer engagement.
eCommerce
As an Order Management Specialist, your role involves managing order flow, overseeing the distribution of merchandise, tracking shipments, coordinating delivery schedules, resolving fulfillment issues, and maintaining strong relationships with delivery partners and manufacturing teams.
Top Skills:
ExcelMicrosoft Word
Featured Jobs
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
As a Contract Platform Specialist Manager at PwC, you will enhance the Icertis CLM platform, lead teams, implement AI capabilities, and ensure compliance with regulatory standards. You will mentor junior staff and foster collaboration while managing client accounts and driving platform improvements.
HR Tech • Information Technology • Professional Services • Sales • Software
The Payroll Customer Experience Specialist provides exceptional payroll and benefits support across multiple states, ensuring accuracy in reconciliations and payroll runs. The role involves communicating complex concepts clearly, working with a dynamic team, and utilizing various tools to enhance customer experience.
Hardware • Healthtech • Software • Analytics
The Client Success Associate will support user engagement and adoption of Sage's products among clients. Responsibilities include managing client relationships, leveraging data for operational decisions, driving product adoption, monitoring usage patterns, and collaborating with other teams to enhance customer experience.
Top Skills:
Data Analytics
Healthtech • Insurance • Other • Sales • Software
The Medicare Compliance & Training Associate will support agents in running their businesses according to Medicare compliance rules. Responsibilities include reviewing promotional materials, assisting with compliance audits, answering agents' Medicare queries, and conducting live training sessions on relevant topics.
Artificial Intelligence • Hardware • Internet of Things • Machine Learning • Software • Manufacturing
As a Reliability Success Manager, you will drive customer growth and retention by improving machine health solutions. Your role involves collaborating with technical teams, establishing trusted relationships with clients, and enhancing customer experience through training and support. You'll interface with product teams based on customer feedback and monitor post-implementation success to facilitate upsells.
Top Skills:
Vibration Analysis
Fintech • Healthtech • Software
The Patient Advocate serves as a liaison between patients and healthcare providers, managing communication via chat, phone, and email, while overseeing the medical billing process and addressing potential issues. They are responsible for handling a high volume of calls, following up with insurance, and meeting performance metrics.
Top Skills:
AthenaCarevoyantEclinicalworksEpicMedikNextgen
Healthtech • Pet
As a Chat Support Associate at Vetcove, you'll engage with veterinary professionals to assist them in their purchasing processes through effective communication via live chat, email, and phone. You'll troubleshoot issues, manage accounts, and collaborate with teams to enhance user experience on the platform.
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