Top Remote Customer Success Jobs in NYC, NY
The Customer Research Advisor at Dscout is responsible for training clients in using the research platform, assisting in research project management, providing recommendations for research design, and advocating for clients internally to improve the platform. Strong communication and problem-solving skills are essential.
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As a Manager, you will lead a team of Enterprise Customer Success Managers to achieve targets, improve customer satisfaction, and develop relationships with decision makers. You'll guide the team in optimizing developer tools, analyzing customer feedback, and mentoring team members while contributing to strategic planning and reporting on performance to senior management.
The Customer Success Manager will oversee revenue management, product adoption, and customer advocacy. Responsibilities include achieving renewal revenue goals, ensuring product adoption through consultations, managing client relationships, and soliciting customer feedback to improve services. The role focuses on meeting performance metrics and maintaining customer satisfaction while supporting a diverse portfolio of accounts.
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The Director of Customer Success will lead and develop a high-performing team, implement strategic initiatives to enhance customer engagement, oversee upsell strategies, and advocate for customer needs with key stakeholders. Responsibilities include conducting reviews, analyzing trends, and driving operational excellence within the Customer Success function.
As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on emerging threats, ensure satisfaction with product capabilities, report on performance metrics, and identify opportunities for expanding service usage across client organizations.
The MSSP Partner Success Manager oversees relationships with MSSP partners, driving engagement and ensuring their success with the company's cybersecurity solutions. Responsibilities include managing partner interactions, monitoring performance, providing analytical insights, and collaborating with technical teams on support issues. The role emphasizes relationship-building and strategic development of partner enablement resources.
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The Partner Support Representative will manage partner queries, providing one-touch resolution while engaging proactively with users. Responsibilities include solving user issues through live channels, maintaining KPIs, monitoring daily deliveries, and identifying trends for continuous improvement.
The role involves designing and implementing communication programmes and media events to enhance PwC's brand, managing sales pursuits and pipelines, and developing strategies to close sales opportunities while fostering long-term relationships with clients.
The Deal Desk Specialist at HiBob will support sales operations by managing deal processes, collaborating with multi-national teams, and leveraging Salesforce for order management. The role involves strong organizational skills, customer focus, and effective communication to problem-solve and prioritize tasks.
The Customer Success Manager for Enterprise will be responsible for managing a book of B2B clients, focusing on customer retention and satisfaction. The role involves ensuring customers are effectively using the products, providing support, and engaging with various stakeholders, including the C-suite.
As a Compliance Specialist in Risk Enablement, you will focus on enhancing compliance governance frameworks, ensuring adherence to regulatory requirements, and conducting risk assessments. You will collaborate with various departments, prepare compliance reports, and address operational barriers to support efficient business operations.
The Collections Specialist will manage outbound calls to borrowers to resolve debts, improve contact center processes, and gather user feedback while adhering to relevant laws and company policies. They must be comfortable discussing sensitive financial matters and have strong negotiation skills.
The Customer Success Manager at Smartling will lead onboarding, develop communication with customers, ensure implementation of best practices, manage account retention and growth, and demonstrate the value of Smartling's services to clients.
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