Top Remote Customer Success Jobs in NYC, NY

As a Senior Manager of Customer Success Architects, you will lead a team focused on delivering exceptional service to clients, driving renewal and expansion initiatives, and developing strategies to address risks. This role requires collaborating across teams to enhance customer satisfaction and supporting the professional growth of the CSA team.

The Customer Service Operations Supervisor will lead the Concierge team at Garner, focusing on delivering exceptional member experiences by managing service quality, performance metrics, and providing strategic coaching to team members. The role includes overseeing complex member interactions, ensuring effective staffing, and working closely with the team to identify performance trends and opportunities for improvement.

The Senior Director of Customer Experience will lead and enhance the customer journey at Zocdoc by ensuring efficient service operations and integrating data-driven insights. The role involves designing a comprehensive customer experience strategy, collaborating with various teams, and improving service delivery across multiple channels.

In this role, you will be the primary contact for customers, guiding them through onboarding, success planning, and optimization of Cymulate solutions. You'll act as a trusted advisor, ensuring customer satisfaction by educating them on product features and conducting performance measurements. You will also identify opportunities for expanding Cymulate's usage and contribute to product development through customer feedback.

The Client Billing Support Specialist at Grow Therapy assists clients and therapists by troubleshooting issues via phone, providing education on the platform, and serving as a resource to ensure customer satisfaction. This involves identifying root causes of problems and working with product teams for platform improvement.

This role involves managing client relationships and success through proactive engagement strategies and ownership of client education webinars. Responsibilities include data analysis for client interaction, developing personalized communications, managing a large portfolio of clients, identifying upselling opportunities, and driving product adoption through educational webinars and content.

The Digital Operations Coordinator is responsible for managing client advertising campaigns across print and digital platforms, facilitating workflows, maintaining accurate client records, and collaborating with internal teams to ensure successful campaign execution and reporting.