Top Remote Customer Success Jobs in NYC
As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of valuable provider segments. Your responsibilities include mentoring the team, developing customer success strategies, tracking key metrics, collaborating with different departments, and training the team to deliver exceptional service. You will play a critical role in optimizing provider satisfaction and success metrics to enhance the customer experience and increase revenue.
The Virology Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs, communicating product information, and developing customer strategies. This role focuses on Virology products and ensuring better health outcomes for healthcare professionals and patients. The representative must demonstrate professionalism, leadership, and adherence to ethical standards and compliance with regulations.
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, ensuring full value in Cloudflare's products, advising on technical best practices, and collaborating with internal teams for technical escalations.
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Investigate and manage user-reported issues on streaming platforms, assess severity, facilitate immediate actions for resolution, and bridge the gap between users and engineering teams to enhance customer experience.
Manage a team of Customer Success Managers to drive successful product adoption and customer engagement. Develop and evolve Customer Success program to scale across all customers. Responsible for team management, hitting team OKRs, defining operational processes, and mentoring team members. Drive collaboration with Atlassian teams and develop strategic initiatives within the team and across the business.
As a Collections Specialist at Box, you will be responsible for maintaining strategic customer relationships, ensuring timely payment of invoices, and contributing to collection goals. You will work cross-functionally with different departments and assist in process improvements.
Seeking an experienced Customer Experience Associate to join a work-from-home team, responsible for engaging and educating customers through various channels, resolving issues, and enhancing customer satisfaction. Must demonstrate empathy, problem-solving skills, and a customer-centric approach.
Senior Healthcare Rep responsible for launching new products, managing business relationships, engaging in product promotion, and developing relationships with customers and accounts. Requires strong sales, promotional, and strategic business development skills with expertise in customer engagement both virtually and in-person. Must possess excellent communication and digital tools skills to collaborate with internal teams and address customer needs.
Patient Success Advocate responsible for managing patient calls regarding medical bills, utilizing Cedar platform for communications, handling escalations, payment posting, and follow-ups. Requires customer service and medical billing experience, proficiency in Google Suite, and excellent communication skills.
Manage and oversee a team of Customer Success Team Leads and Specialists, create strategies for customer success and engagement, monitor team effectiveness, and collaborate with various departments to drive revenue growth and customer satisfaction.
Top remote Companies Hiring Customer Success Roles
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