Top Remote Customer Success Jobs in NYC, NY
The Technical Implementation Specialist is responsible for overseeing the integration of health systems with Zocdoc's platform. This includes acting as a technical resource for clients, managing implementation projects, ensuring quality assurance, and coordinating with internal teams to optimize client onboarding and support experience.
As the Senior Director of Customer Experience at Zocdoc, you'll lead service operations across multiple channels, drive improvements in quality and efficiency, and develop a comprehensive customer experience strategy. Your role will involve collaborating with various teams, adopting new tools and technologies, and enhancing service delivery to optimize customer satisfaction.
The Customer Success Manager will engage with enterprise clients to drive continuous improvement in their QA programs. This role involves collaborating with internal teams to ensure customer needs are met effectively, particularly during upsell, renewal, or implementation processes that require deep discovery and stakeholder alignment.
As a Client Billing Support Specialist, you'll troubleshoot issues raised by Clients and Therapists, assist them with the Grow Therapy platform, and act as a resource to ensure they feel supported. You'll collaborate with product teams to resolve technical problems and improve overall service.
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The Clinical Operations Manager will oversee the daily operations of an online clinic, ensuring compliance, training staff, coordinating technology improvements, and facilitating communication between clinical staff and leadership. This role is pivotal in providing high-quality experiences for both patients and providers.
Alma is building a network to make mental healthcare accessible and affordable by providing tools for therapists to manage their practices and enhance their skills. This listing is for candidates to express interest in future roles as currently no specific openings are available.
As an Account Manager in Client Success at GoodRx, you will manage relationships with Pharmaceutical clients, ensuring customer satisfaction and driving revenue growth. Responsibilities include analyzing metrics, collaborating with internal teams, managing implementation processes, and maintaining knowledge of industry trends and regulatory requirements.
The Senior Director of Strategic Customer Programs will lead initiatives to enhance customer engagement and satisfaction at Spring Health. Responsibilities include managing customer programs, collaborating with marketing, and serving as a strategic advisor to the VP of Customer Success to drive customer retention and organizational growth. This role is essential for building strong customer relationships and ensuring value delivery.
The Client Director at CoreWeave is responsible for managing 1-2 strategic global enterprise accounts, driving account growth, and ensuring successful solution delivery. The role involves collaborating with internal teams, developing account plans, engaging with client executives, leading negotiations, and addressing customer satisfaction through cross-functional coordination, requiring extensive experience in sales and strategic account management.
As an IT Helpdesk Engineer, you will provide first-line support for technical needs, troubleshoot and resolve software, hardware, and network issues, manage IT equipment inventory, assist in onboarding and offboarding of employees, and document solutions to improve support efficiency.
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The Customer Service Operations Supervisor will lead a team in providing high-quality support to members. Responsibilities include managing team performance, ensuring adherence to key metrics, coaching associates, and cultivating growth among team members while addressing complex member issues and improving service delivery.
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