Top Remote Customer Success Jobs in NYC, NY
As a Call Center Servicing Specialist at Hometap, you will be responsible for assisting homeowners by fielding calls and emails, explaining investment and insurance documents, and reviewing mortgage documentation while providing excellent customer service. You'll ensure accurate updates in the system and follow legal guidelines throughout the process.
The Learning Management System Specialist oversees the administration and technical management of the Learning Management System, focusing on compliance training. Responsibilities include system management, technical support, compliance course development, documentation maintenance, data analysis, and continuous improvement of training programs in collaboration with cross-functional teams.
The Retention Specialist is responsible for retaining customers who want to disconnect their service. This role involves educating customers about Optimum’s products and services to retain them, utilizing sales skills, and addressing customer inquiries using multiple billing systems.
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You will lead the Customer Success team, managing relationships with clients and ensuring they receive maximum value from Findigs' products. Responsibilities include supporting onboarding, creating training materials, and identifying growth opportunities. You'll also act as the voice of the customer and provide actionable insights to Product and Engineering teams.
The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.
The Patient Advocate position involves managing patient communications regarding medical bills through live chat, phone, and email. Responsibilities include handling incoming/outgoing calls, resolving billing issues, following up on payments, and ensuring a positive healthcare billing experience for patients.
The Chat Support Associate at Vetcove will support veterinary professionals by engaging with users via live chat, email, and phone. Responsibilities include troubleshooting issues, managing accounts, and collaborating with internal teams to enhance platform features. The role emphasizes excellent communication and a proactive approach to customer engagement.
As a Customer Experience Associate at Nourish, you will provide exceptional support across various platforms by resolving inquiries and troubleshooting issues. You will document interactions in the CRM, collaborate with teams to improve services, and ensure customer satisfaction while promoting better nutrition.
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The Payroll Support Specialist will provide exceptional service and support to partners by managing payroll-related inquiries, ensuring compliance, and building strong relationships. Responsibilities include assessing customer needs, collaborating on payroll and tax information, meeting response SLAs, and assisting teams during peak times while continuously improving knowledge through teamwork.
The Digital Operations Coordinator will collaborate with clients and the sales team to manage and launch advertising campaigns across print and digital platforms. Responsibilities include maintaining media schedules, facilitating workflow, ensuring campaign accuracy, maintaining client records, and providing campaign reporting. Strong attention to detail and communication skills are essential for success in this role.
Top Companies in NYC, NY Hiring Remote Customer Success Roles
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