Top Tech Jobs & Startup Jobs in NYC, NY

The Customer Support Representative at Parsley Health provides exceptional service to members by managing inquiries via email, phone, and SMS, solving complaints, and ensuring customer satisfaction. Responsibilities include onboarding, handling cancellations, collecting feedback, and supporting member needs while collaborating with clinical and sales departments.

The VP of Operations will lead the scalability and operational excellence of Parsley Health's product and service delivery, focusing on improving patient and provider experiences, ensuring operational efficiency, and achieving business growth and margin expansion. Responsibilities include managing clinical operations, defining SOPs, piloting operational strategies, refining data streams for accountability, overseeing staffing models, and collaborating on product development to enhance member engagement and outcomes.

The SVP of Marketing will lead the marketing strategies for both direct-to-consumer and B2B2C initiatives, focusing on customer acquisition and retention. Responsibilities include overseeing all marketing channels, managing and mentoring the marketing team, executing campaigns, and championing brand stewardship across touchpoints. The role requires expertise in various marketing channels and a data-driven approach to decision-making.