As a Customer Experience Specialist, you will onboard customers, manage onboarding projects, coordinate service upgrades, and address high-priority issues. You will advocate for customer needs, maintain organized data, and provide insights to enhance customer experience through proactive retention and upsell strategies.

As a Network Support Engineer, you will troubleshoot networking issues, provide technical support, provision connectivity services, and communicate with customers. You will also create documentation, collaborate with teams, and participate in an on-call rotation for 24/7 support.

The Account Executive at Pilot is responsible for managing the full sales cycle, from prospecting to closing, while meeting sales targets. Duties include conducting outreach, developing strategies, utilizing Salesforce and SalesLoft, maintaining CRM integrity, and providing reports on KPIs.