Top Tech Jobs & Startup Jobs in NYC, NY

As a Senior Customer Success Manager at BetterCloud, you will oversee customer onboarding, manage relationships with a portfolio of 15-25 accounts, support customer value realization with the product, and serve as an advocate for customer feedback to internal teams. You will focus on enhancing customer satisfaction, driving product adoption, and consulting with clients to address their specific needs and objectives.

As a Software Engineering Manager at BetterCloud, you will lead a team of full-stack engineers in developing and enhancing core workflow automation capabilities for SaaSOps. This role requires expertise in modern backend and JavaScript frameworks, with a focus on scalable architecture and microservices. You'll be responsible for mentoring your team and ensuring the delivery of high-quality software while fostering a collaborative environment.

Customer Success Managers at BetterCloud onboard clients, align customer strategies with company objectives, and drive product adoption. They manage a portfolio of 55-65 accounts, ensure customer satisfaction, and act as liaisons between customers and internal teams to enhance product experience.