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The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.

The Workplace Manager will oversee workplace operations and enhance employee experience at BlackLine's New York and Westport offices. Responsibilities include providing high-quality client service, supporting local teams, managing workspace logistics, ensuring a safe environment, and maintaining workplace efficiency.

The Technical Implementations Consultant assists client technical teams during the implementation of BlackLine products, acting as a liaison to ensure technical environments support the software. Responsibilities include managing multiple projects, documenting requirements, configuring web services and APIs, training clients, and troubleshooting during the implementation cycle.