Customer Training Designer

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
As a Customer Training Designer, your focus will be to create product-focused, innovative learning solutions for our customers and partners.
You will apply your experience in accounting and finance, BlackLine products, and instructional design to create content through all project phases: planning, design, development, and delivery. In our fast-paced environment, you must be comfortable working on multiple projects across various stakeholder groups.
You'll Get To:

• Build various product training and certification content, such as eLearning courses, videos, vILT/ILT, voice-overs, simulations, facilitator/participant activity guides, exams/assessments, and job aids, following provided course plans
• Work with stakeholders and subject matter experts to complete course build
• Collaborate with technical subject matter experts to ensure content accuracy
• Follow and maintain formal project plans and tracking systems for each project in development and adhere to deadlines, including managing your projects from concept to release in conjunction with Training Leadership
• Demonstrate a high level of writing, editing, proofreading, and formatting training materials
• Ensure the final project deliverables are of the highest quality and positively impact learning outcomes
• Review existing courses for relevancy, quality, and consistency and work with subject matter experts to implement revisions or updates as appropriate
• Share instructional design ideas with team members
• Contribute to developing and implementing new models and design templates, ensuring the best experience for the learner
• Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods
• Represent the Training team at key customer events, including user conferences, etc
• On occasion, deliver content (across multiple product lines) to different audiences via classroom (public, onsite), virtual classroom, and recorded formats
• Other duties as assigned

What You'll Bring:
Years of Experience in Related Field: At least 3 years of experience in technical instructional design and evaluation or delivering technical training virtually and onsite in a corporate environment
Education: Bachelor's degree or the equivalent work experience
Technical/Specialized Knowledge, Skills, and Abilities:

• Experience using tools such as Articulate, Camtasia, Microsoft PowerPoint to develop content
• General understanding of adult learning theory
• Experience delivering virtual training with MS Teams, WebEx, or similar applications

Other:

• Ability to conceptualize and present technical concepts clearly and concisely
• Balance multiple ongoing projects and adhere to project schedules.
• Flexible and able to positively collaborate with cross-functional teams
• Adaptable with the ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change - Strong verbal and written communication skills, including presenting in front of groups
• Willingness to learn new things
• Experience in eLearning and ILT course development
• A continuous development mentality to explore new technologies, capabilities, and methods for effective adult training
• Creative and innovative with a desire to continually improve processes
• Commitment to high-quality training materials that adhere to Curriculum Development standards, best practices, and processes
• Intermediate proficiency with the Microsoft Office suite
• Understand SaaS implementation methodology and training touchpoints
• May require up to 25% overnight travel

We're Even More Excited If You Have:

• Accounting/financial background or understanding of these concepts
• Experience with BlackLine or other financial systems such as Hyperion, etc.
• Experience in a professional services organization, support, or training
• Experience using Smartsheet or similar project management software
• Multilingual speakers are encouraged to apply

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $79,000.00 - USD $99,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.