Top Tech Jobs & Startup Jobs in NYC, NY
The Tech Touch Customer Success Manager role focuses on enhancing customer engagement through technology. Responsibilities include high-volume account management, leveraging customer success tools, leading customer meetings, designing automated engagement strategies, providing data-driven insights, onboarding and adoption support, and content creation for self-service resources. The position requires a proactive approach to monitor customer health and mitigate risks.
The AI Operations Specialist will evaluate AI-generated text for accuracy and functionality, conduct testing calls, collaborate on bug resolution, document findings, and contribute to the team by attracting talent, while working in a fast-paced startup environment.
The Customer Success Operations Manager will optimize processes for the Customer Success team by managing the tech stack, ensuring effective system integrations, and providing actionable insights through reporting and dashboards. They will collaborate with teams to enhance workflows, troubleshoot data issues, and manage custom configurations to support customer lifecycle management.
The Customer Education Specialist at EliseAI will manage client onboarding, develop training sessions, seek customer feedback, act as a liaison for client needs, and stay updated on industry training best practices to enhance onboarding experiences.
The Senior Deal Desk Manager will manage the contract review and booking process, ensuring compliance with corporate policies and accurate reflection in Salesforce. Responsibilities include working with finance for revenue recognition, managing contract data, automation implementation, and collaboration across departments.
The Events Manager will oversee the planning and execution of industry and client events, manage logistics, vendor relationships, and budgets, and align event strategies with business objectives and marketing efforts. Additionally, they will collaborate with sales and design teams to create effective event materials and enhance brand visibility with external partners.
As a Senior Software Engineer at EliseAI, you will build and enhance user-facing features, develop and maintain scalable APIs, and collaborate within a cross-functional team. You'll take ownership of projects, lead beta product launches, and iterate on feedback to improve products, all while focusing on user experience and creating modular components.
As a Data Analyst at EliseAI, you will work collaboratively across departments to drive data-based decision-making. Your role includes refining questions for data analysis, developing KPIs, collaborating with engineers on data reliability, and providing insights to support business growth and executive decisions.
The Technical Customer Success Manager at EliseAI will manage key customer relationships, ensuring they effectively use the company's AI products. Responsibilities include providing customer support, conducting workshops, collaborating with internal teams for client satisfaction, and driving product adoption.
The Recruiting Coordinator will support the recruiting process by managing interview schedules, coordinating travel, and maintaining data integrity in the ATS. They will create a positive candidate experience, assist with onboarding, and support recruiting events while working closely with recruiters and hiring managers.
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