Top Tech Jobs & Startup Jobs in NYC, NY
As a CX Systems Program Manager, you will oversee and optimize the CX team's tech stack, manage daily operations, and implement technical solutions. Your role includes designing and maintaining systems, automating workflows, and enhancing the customer experience through effective use of technology.
The BPO Program Manager at Headway will oversee relationships with BPO partners, manage performance metrics, improve customer experience, and drive operational improvements. The role involves strategic planning and the development of systems for the BPO operations, contributing to measurable business outcomes and enhancing overall service delivery.
The Marketing Campaign Operations Lead at Headway will own and optimize marketing processes and tech stack to support acquiring therapists. Responsibilities include executing marketing operations, managing technical components of paid channels, optimizing workflows, and reporting on campaign performance.
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As a Growth Marketing Lead for Referrals, you will design and launch new experiments to enhance the referral program, work with cross-functional teams, optimize existing tactics, leverage customer insights, and analyze program performance to identify optimization opportunities.
The Assistant General Counsel will lead corporate and securities functions and oversee debt and equity financing transactions, M&A transactions, and corporate record maintenance. The role also involves modernizing contract management and leading procurement functions while managing a small legal team.
As the Director of Engineering for Patient experiences at Headway, you will lead and define the growth of software products that enhance the patient experience in mental healthcare, collaborate with product and business leaders, and manage engineering teams to deliver scalable solutions.
As the Manager of Provider Onboarding at Headway, you will lead the onboarding team, define onboarding processes, and work collaboratively with sales, marketing, and product teams to enhance customer adoption of Headway's platform. Your role involves implementing an effective onboarding infrastructure, managing a team, and employing rapid experimentation to optimize the onboarding experience for customers.
Lead within Revenue Operations at Headway, responsible for driving growth and scaling operations to support the company's mission of improving mental healthcare access. Manage conversion rates, forecast models, quotas, and cross-functional collaboration to drive business outcomes and growth. Seeking candidates with 3+ years of experience in consulting or business operations, with a passion for leading projects and working x-functionally.
As a Senior UX Researcher at Headway, you will lead research initiatives to enhance the provider experience, working closely with product managers, engineers, and designers. You will conduct both tactical and foundational UX research, driving a deep understanding of mental health providers to inform product design decisions.
As a Senior Product Analyst, you will collaborate with product and engineering teams to define analytics requirements, conduct user behavior analysis, and influence product strategy through data-driven insights. You will be a strategic partner, helping to build a data-driven culture across the organization and driving key decisions to enhance user experience and operational effectiveness.
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