The Community Account Manager is responsible for managing a portfolio of multi-dwelling unit properties by achieving sales goals, coordinating marketing events, building relationships with property staff, and ensuring high-quality service delivery. Key tasks include conducting property visits, reporting performance metrics, and liaising with internal departments to resolve service issues.

As a Small to Medium Business Account Executive at Optimum, you will focus on prospecting new customers and educating them about the company's connectivity solutions. You'll craft customized telecom packages, deliver compelling sales presentations, negotiate deals, and build long-term relationships to enhance customer satisfaction and retention.

The Retention Specialist is responsible for retaining customers who want to disconnect their service. This role involves educating customers about Optimum’s products and services to retain them, utilizing sales skills, and addressing customer inquiries using multiple billing systems.