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The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.

The Senior Technical Program Manager will lead program requirements gathering, track success metrics, conduct risk assessments, and drive continuous improvement within R&D Operations. The role focuses on enhancing collaboration, executing complex programs, and ensuring that processes align with corporate goals. The ideal candidate possesses extensive technical knowledge and experience in agile methodologies, particularly in a cloud-based software environment.

The FP&A Manager at Cockroach Labs will partner with Product & Engineering teams, lead margin analysis, build pro forma P&Ls, support strategic planning for products, manage financial processes, and communicate business performance metrics.

The Director of Documentation will oversee the technical documentation strategy for CockroachDB, lead a team of technical writers, ensure high-quality user-centric documentation, mentor team members, and collaborate with engineering and product teams to enhance documentation quality.

The Software Engineer, Security role involves working with various teams to enhance cloud security. The candidate will design and automate fault-tolerant security solutions, guide teams on security practices, and contribute to improving the company's security posture. Responsibilities include managing security risks, participating in incident response, and influencing product development based on security needs.

Deliver and help build highly technical instructor-led training courses for CockroachDB products, become a CockroachDB expert, and contribute to improving existing courses and training materials.

The Staff Enterprise Architect will provide expert technical guidance to customers in planning, designing, and implementing CockroachDB solutions, while educating clients about its capabilities. Responsibilities include driving customer adoption, conducting design and implementation workshops, and collaborating with sales and customer success teams to expand business opportunities.