Top Tech Jobs & Startup Jobs in NYC, NY
As a Technical Account Manager, you will be the primary contact for high-value accounts, addressing technical needs, managing complex issues, and driving product improvements. You'll collaborate with teams to ensure successful implementation and support while monitoring account health and client satisfaction.
The Director of Customer Success will lead and develop a high-performing team, implement strategic initiatives to enhance customer engagement, oversee upsell strategies, and advocate for customer needs with key stakeholders. Responsibilities include conducting reviews, analyzing trends, and driving operational excellence within the Customer Success function.
The MSSP Account Manager will develop and promote sales through effective partnerships with Managed Service Providers, drive channel partnerships, manage sales enablement, and identify upselling opportunities while ensuring strong relationships with partners.
As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on emerging threats, ensure satisfaction with product capabilities, report on performance metrics, and identify opportunities for expanding service usage across client organizations.
The MSSP Partner Success Manager oversees relationships with MSSP partners, driving engagement and ensuring their success with the company's cybersecurity solutions. Responsibilities include managing partner interactions, monitoring performance, providing analytical insights, and collaborating with technical teams on support issues. The role emphasizes relationship-building and strategic development of partner enablement resources.
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