Top Remote Senior Customer Success Jobs in NYC, NY

As a Senior Customer Success Manager at BetterCloud, you will oversee customer onboarding, manage relationships with a portfolio of 15-25 accounts, support customer value realization with the product, and serve as an advocate for customer feedback to internal teams. You will focus on enhancing customer satisfaction, driving product adoption, and consulting with clients to address their specific needs and objectives.

The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.

As a Client Success Manager at Addepar, you will drive client success throughout the post-sales lifecycle. Your role involves understanding client needs, advocating for them internally, and ensuring they maximize the value from the Addepar platform, thus impacting overall client retention and adoption. You will collaborate with various teams to provide exceptional client support and develop success plans to identify opportunities for optimization and cross-selling.

The Director of Client Growth, TV Publishers will drive growth for VideoAmp and its TV Publisher clients by promoting the adoption of alternative currency and measurement solutions. This role involves understanding client challenges and articulating VideoAmp's value proposition while collaborating with internal teams to identify and expand growth areas in the media landscape.

The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, conducting data analysis to enhance customer service performance, leading tool-related projects, developing training materials, ensuring security compliance, and maintaining vendor relationships.