Top Remote Senior Customer Success Jobs in NYC, NY

As an Enterprise Customer Success Manager at Monte Carlo, you will lead relationships with key enterprise clients, managing their journey from onboarding to value realization. You will partner with Account Executives to develop growth strategies, deliver business reviews, and ensure customers achieve maximum value from the data observability platform.

The Senior Director of Strategic Customer Programs will lead initiatives to enhance customer engagement and satisfaction at Spring Health. Responsibilities include managing customer programs, collaborating with marketing, and serving as a strategic advisor to the VP of Customer Success to drive customer retention and organizational growth. This role is essential for building strong customer relationships and ensuring value delivery.

The Client Director at CoreWeave will manage strategic global enterprise accounts, focusing on account growth and fostering long-term partnerships. Responsibilities include engaging with clients, collaborating with internal teams for solutions delivery, leading contract negotiations, ensuring customer satisfaction, and identifying service expansion opportunities. Travel up to 35% is required for client engagement and industry events.

The Tooling and Automation Manager will optimize the customer support ticketing workflows, ensuring efficient usage of the CX tech stack, lead integrations between vendors and engineering teams, and enhance AI chatbot performance through advanced optimizations.

The Head of Customer Success will lead a high-performing team to drive customer retention and revenue growth. Responsibilities include implementing strategic initiatives, enhancing customer engagement, collaborating across departments, and using data-driven insights to support proactive customer care.

You will lead the Customer Success team, managing relationships with clients and ensuring they receive maximum value from Findigs' products. Responsibilities include supporting onboarding, creating training materials, and identifying growth opportunities. You'll also act as the voice of the customer and provide actionable insights to Product and Engineering teams.

Lead a Mid Market Customer Success Manager team, ensuring customer satisfaction and driving adoption of Cloudflare solutions. Responsibilities include mentoring team members, developing strategies for customer success, collaborating with various teams, tracking performance metrics, and enhancing client engagement.