Top Senior Level Customer Success Jobs in NYC

Seeking a Senior Customer Success Manager to focus on client relationships, optimize campaign performance, manage key accounts, and lead organizational workflows. Core responsibilities include maintaining accounts, supporting revenue growth, and providing product expertise to clients.

The Senior Professional Services Veterinarian- Dermatology Specialist will support the commercial, medical, and business needs of the companion animal business unit in the field of dermatology. Responsibilities include serving as a subject matter expert in companion animal dermatology, developing strategic initiatives, collaborating with customers and industry leaders, and representing the company at scientific events.

The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy focused on optimizing customer adoption of subscribed licenses and products, preventing attrition, and enhancing customer health and satisfaction. They use their expertise in the company's platform and products to provide best practice deliverables, coaching, Business Reviews, Customer Success Reviews, and success planning aligned with customer goals.

Seeking a Customer Care Supervisor to drive operational strategy of customer experience, enhance customer service at scale, and lead a team of Customer Care Representatives. Responsible for defining and implementing team KPIs, staffing, training, and driving customer satisfaction. Requires 6+ years of customer service experience with 2+ years in a supervisory role and a Bachelor's or Associate's degree preferred.

Head of Client Partners responsible for defining and driving strategic outcomes for key Strategic Accounts in North America. Establishing relationships with senior stakeholders, influencing strategic objectives, and driving alignment and progress within customer organizations. Managing account plans, revenue forecasting, and pipeline management. Leading a team in the ad-tech/mar-tech industries with a focus on sales, account expansion, and revenue growth. Requires strong communication, leadership, and collaboration skills.

As the Director of Customer Success at Vidmob, you will lead a team of Customer Success Managers to ensure product adoption, customer service, and client success. Responsibilities include managing customer relationships, collaborating with leadership, and driving adoption of new products. Requires 7+ years of experience managing a customer success team and familiarity with ad-tech/media ecosystem.

Lead a team of expert CSMs in enhancing client relationships and achieving value from the CRM platform. Deliver unparalleled service to turn customers into loyal advocates. Collaborate with sales, marketing, and product teams to exceed expectations in customer experience.