Top Customer Success Jobs in NYC, NY

As a Product Support Specialist at Clay, you will interact with customers to help them maximize product usage, gather feedback for improvements, and collaborate with teams to enhance user experience. Your role includes creating educational content and providing tailored technical solutions to support customer needs.

As an Enterprise Growth Strategist at Clay, you will support customers in onboarding, drive ongoing adoption of the product, manage renewals and expansions, build new customer programs, and provide customer insights to influence the product roadmap. This role requires a deep understanding of B2B SaaS and a passion for the Clay product.

The Learning Consultant will manage projects for Skillsoft clients, ensuring quality outcomes while conducting needs analyses, developing strategies, and delivering services aligned with customer goals. Responsibilities include maintaining project work plans and stakeholder communication, and managing customer relationships to support learning initiatives effectively.

As a Chat Support Associate at Vetcove, you'll engage with veterinary professionals to assist them in their purchasing processes through effective communication via live chat, email, and phone. You'll troubleshoot issues, manage accounts, and collaborate with teams to enhance user experience on the platform.

The International Payment Specialist will drive international revenue generation and support business growth by consulting clients on their financing and treasury needs. Responsibilities include developing custom banking solutions, collaborating with various internal teams, and representing the firm's international capabilities at events.

The Strategic Customer Success Manager is responsible for building strong relationships with global clients, understanding their business needs, and providing expert guidance on maximizing the value of the mParticle platform. They collaborate with internal teams, advocate for client feedback, drive customer retention and expansion, and track customer health metrics.

The Strategic Customer Success Manager is responsible for managing executive relationships and ensuring customer satisfaction and retention. This role involves creating tailored success plans, overseeing onboarding and engagement, driving product adoption, and collaborating with cross-functional teams to achieve customer objectives. The manager identifies growth opportunities and mitigates churn risks while providing consultancy to enhance long-term relationships with strategic accounts.

The Nonprofit Success Manager will support nonprofits in leveraging the monday.com platform, conducting training sessions, implementing workflows, and fostering collaborations to enhance nonprofit success.