Top Customer Success Jobs in NYC, NY
The EHS Specialist will support NBC Sports by implementing EHS programs, managing compliance with health and safety regulations, conducting EHS training, and analyzing EHS data. Responsibilities include tracking inspections and incidents, developing reports for management, and collaborating with production teams to identify and mitigate potential EHS issues.
As a Client Partner at Snap Inc, you will build and manage relationships with brands and agencies, ensuring they expand their digital presence on Snapchat. Responsibilities include identifying business opportunities, providing excellent customer service, and creating dynamic presentations to educate clients on Snapchat products.
As a Senior Client Partner at Snap Inc, you will drive revenue by building and managing strategic partnerships with brands and agencies. Your responsibilities include identifying business opportunities, offering strategic media solutions, managing senior relationships, and ensuring exceptional sales service while educating clients about Snapchat products.
Manage relationships with health plan customers as a trusted advisor and advocate for mental health services, ensuring compliance with contractual obligations. Develop strategies for customer engagement and measure performance metrics to align with client success criteria. Drive revenue growth through upselling and partnerships.
The Senior Customer Success Manager at Spring Health will advocate for enterprise clients, fostering relationships and managing the customer lifecycle. Responsibilities include implementing engagement strategies, ensuring contract renewals, providing insight-driven recommendations, and supporting sales efforts. Success will be measured against KPIs focusing on net revenue retention and driving additional revenue through customer engagement.
The Customer Success Operations Analyst will support operational aspects of the Customer Success team, focusing on data analysis, reporting, system administration, and process improvements. The role involves collaboration with cross-functional teams to enhance reporting accuracy, manage pipeline hygiene, and maintain Customer Success tools for optimal performance.
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The Customer Success Team Lead will manage and grow a team of Mid-Market Customer Success Managers. Responsibilities include driving customer retention and growth, establishing best practices, collaborating with cross-functional teams, and leading strategic account reviews.
The Client Success Coordinator supports the implementation and management of digital advertising campaigns, collaborating with various teams to ensure successful execution. Responsibilities include coordinating campaign setup, acting as a liaison with Ad Ops, monitoring campaign health, and addressing billing issues while assisting Client Success Managers with pre and post-sale activities.
The Customer Success Manager at Reorg will manage a book of global clients in the investment banking sector, driving adoption of Reorg's products and services, building relationships, monitoring key performance indicators, and ensuring customer satisfaction to promote retention and revenue growth.
In this role, the Senior Compliance Specialist advises product and technology teams on privacy, data ethics, and compliance issues. Responsibilities include reviewing product designs for compliance risks, developing due diligence materials, and addressing compliance inquiries across the organization.
The Customer Success Manager will drive the adoption, renewals, and growth of customer accounts in social advertising. They will serve as the main customer contact, provide consultative advice, and collaborate across teams to enhance customer experiences and outcomes.
The Customer Support Coordinator at Jabra Hearing provides friendly and efficient customer assistance in a remote environment. Responsibilities include managing inbound support channels, performing administrative tasks, addressing customer inquiries, and ensuring data security compliance. This temporary role entails meeting KPIs and embodying company culture while working towards customer satisfaction.
The Remote Audiologist or Hearing Aid Dispenser will gather case history, interpret hearing tests, determine hearing aid candidacy, and assist clients with hearing aids through remote fitting. They will also train clients on tele-health services and ensure a high standard of care.
As a Customer Support Coordinator at Jabra Hearing, you'll provide friendly customer assistance in a high-volume omnichannel environment. Responsibilities include managing phone calls, emails, live chats, scheduling appointments, processing orders, and maintaining product knowledge to assist customers. You will also ensure customer privacy and compliance while meeting performance benchmarks and embodying company culture.
As a HelpDesk Manager, you will lead a team to enhance HelpDesk interactions, automate processes, and improve operational efficiency. Your role will focus on scaling support for onboarding, offboarding, and hardware management while cultivating a high-performing team. You will collaborate with cross-functional departments and establish operational metrics for continuous improvement.
The Service Desk Specialist I role involves providing technical support to employees and outsourced partners, focusing on hardware and application support, onboarding, and VIP assistance. Responsibilities include troubleshooting Windows and Mac issues, supporting AV events, and collaborating with IT teams to resolve escalated tickets.
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