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Top Customer Success Jobs in NYC, NY
As a Customer Support Associate, you'll assist health insurance agents and clients by providing initial support, addressing basic inquiries, and escalating complex cases. You'll document interactions, triage requests, and collaborate with internal teams to enhance the overall customer experience.
The Manager of Customer Success will oversee a team of Customer Success Managers, ensuring their success and development. Responsibilities include hiring, training, conducting performance reviews, and driving key performance metrics. The role emphasizes customer needs, upsell opportunities, and collaboration with sales to enhance operational excellence, particularly in a dynamic startup environment.
As a Product Support Representative, you will deliver technical support for Dropbox products via phone, email, and chat. You will achieve expert knowledge of products, provide customized solutions to users, communicate reported issues internally, and document recurring issues to improve product quality. You'll work closely with customers to ensure satisfaction and high-quality support.
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The Director of Customer Success at Findigs will lead a team of Customer Success Managers, helping them establish strong customer relationships and ensuring client satisfaction. The role involves oversight of training materials, onboarding processes, performance tracking, and identifying expansion opportunities within customer accounts, while acting as a liaison between customers and internal teams.
The Patient Advocate serves as a liaison between patients and healthcare providers, managing communication via chat, phone, and email, while overseeing the medical billing process and addressing potential issues. They are responsible for handling a high volume of calls, following up with insurance, and meeting performance metrics.
The Senior Health & Science Specialist will execute disease awareness initiatives and develop sales business plans to drive patient recognition in the amyloidosis field. The role involves collaborating with healthcare providers across multiple specialties and prioritizing customer opportunities based on market dynamics. Strong analytical and advanced selling skills are required to educate stakeholders and utilize marketing resources effectively.
As an Onboarding Success Manager at Zocdoc, you'll help new customers optimize their use of the platform by facilitating onboarding and ensuring they complete their account setup. This role involves engaging with clients to communicate the value of Zocdoc and guide them through the onboarding process while striving to exceed key performance goals.
As a Chat Support Associate at Vetcove, you'll engage with veterinary professionals to assist them in their purchasing processes through effective communication via live chat, email, and phone. You'll troubleshoot issues, manage accounts, and collaborate with teams to enhance user experience on the platform.
The Enterprise Customer Success Manager will manage relationships with key clients, ensuring successful onboarding, adoption, and value realization. Responsibilities include developing strategies for renewals, delivering business reviews, and monitoring account health while leveraging product expertise and collaborating with various teams.
The Senior Client Success Manager will oversee strategic relationships with major clients in the banking and fintech sectors. Responsibilities include managing client portfolios, improving retention metrics, advising on fraud and risk management, facilitating client growth, and collaborating with cross-functional teams to enhance client utilization of Alloy's services.
Top Companies in NYC, NY Hiring Customer Success Roles
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