Customer Success Manager - SMB

Passionate about food and eager to join a dynamic SaaS startup shaping the food and beverage industry? 

Welcome to Tastewise, where our food-centric culture fuels innovation and collaboration. Our GenAI-powered consumer data platform drives success for major brands like Nestle, Pepsi, and Campbell’s by revolutionizing product strategies through billions of data points. Embrace change with us in the $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success. With insights sourced from billions of data points, we’re empowering our clients to create, market, and sell their products faster and more successfully than ever before. 

At Tastewise, we thrive on making it happen, taking ownership, and fostering genuine communication. We’re working at the forefront of innovation in food and beverage — and we have fun doing it!

Join a team where change isn't just a recipe but a way of life. 

 What we offer you at Tastewise:

• The chance to join an innovative, growing startup shaping the future of the F&B space with data, analytics., and actionable insights. 
• A hands-on learning environment where you can sharpen existing skills and explore new areas.
• A vibrant and inclusive workplace that celebrates diversity and encourages collaboration across teams.
• Work alongside talented, passionate colleagues in an inspiring environment.
• Opportunity to work in a fast-paced, high-growth startup environment
• Fun office culture with supportive leadership
• Team building experiences 

We are seeking an outstanding Customer Success Manager to nurture client relationships and grow our customer base. The ideal candidate will have a strong background in account management or customer success management, especially within the SaaS space, and a passion for leveraging data to shape the future of food.

As an Account Manager, you will be the main point of contact for your clients and will oversee product adoption, ongoing engagement, upsell, and renewal initiatives within each account. 

Key Responsibilities:

• Serve as the primary relationship owner for an assigned book of SMB customers. 
• Own the execution, optimization, success, and scale of each client in your book of business, ensuring high levels of customer satisfaction and engagement.
• Develop and implement account strategies and playbooks to drive growth and maximize revenue. 
• Identify opportunities for upselling and cross-selling additional services and products.
• Prepare and present performance reports and insights to clients, demonstrating the value of our solutions.
• Proactively monitor and influence client health score
• Meet and exceed renewal and upsell targets while maintaining an active pipeline.
• Collaborate with marketing, sales and R&D teams to align on customer needs and solutions.

 Requirements:

• 4+ years of experience as an Account Manager or CSM, consistently meeting or exceeding targets, ideally within the SMB space.
• Proven ability to manage client relationships with a strong emphasis on commercial aspects.
• Ability to think strategically and act tactically; a consultative approach to managing complex customer relationships
• Business acumen, sound decision-making, analytical, and excellent organizational skills. Ability to prioritize multiple responsibilities, balancing customer deliverables on multiple projects as well as internal obligations
• Committed to continuous learning and professional development 
• Demonstrated ability to communicate, present, and effectively influence diverse stakeholders across organizational levels.
• Have a start-up mindset - adaptable and agile in a fast-paced environment

Benefits:

• Hybrid environment- 2-3 days a week in our NYC office.
• Equity options
• Medical, Dental, and Vision Benefits (individual plan 100% covered)
• Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. If your expectations are outside this range, we encourage you to apply still.
• Visa sponsorship for this role is currently not available. 

Equal Opportunity Statement:

Tastewise is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. We are dedicated to providing reasonable accommodations to individuals with disabilities throughout the hiring process. If you require an accommodation, please contact hr@tastewise.io.