Top Customer Success Jobs in New York City, NY
As a Client Experience Associate, you will support clients by managing accounts, preparing for campaign execution, pulling campaign results, creating presentations, managing schedules, handling client queries, and producing documentation for custom projects. Your role requires strong communication and organizational skills, as well as a willingness to learn HTML, CSS, and Javascript.
The Customer Success Manager will engage with enterprise clients to drive continuous improvement in their QA programs. This role involves collaborating with internal teams to ensure customer needs are met effectively, particularly during upsell, renewal, or implementation processes that require deep discovery and stakeholder alignment.
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The Bilingual Customer Service Representative will support Garner members through live chat and email, guiding them on benefit usage, assisting in claims, and improving member experience by relaying feedback. The role requires fluency in Spanish and English, along with experience in customer service and a passion for helping others in a healthcare context.
The Customer Service Supervisor will lead a team of Claims Concierge Associates, ensuring exceptional service delivery to members and managing escalated issues related to claims processing. Responsibilities include coaching the team, maintaining service quality, and relaying feedback to improve operations.
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The MSSP Partner Success Manager oversees relationships with MSSP partners, driving engagement and ensuring their success with the company's cybersecurity solutions. Responsibilities include managing partner interactions, monitoring performance, providing analytical insights, and collaborating with technical teams on support issues. The role emphasizes relationship-building and strategic development of partner enablement resources.
The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.
The Customer Success Architect at Chronosphere will act as a trusted advisor to ensure customer success through deep understanding of their needs, managing technical and account interactions, and advocating for customer feedback in product development. Responsibilities include onboarding, risk detection, and driving adoption of Chronosphere’s observability platform.
The Patient Advocate position involves managing patient communications regarding medical bills through live chat, phone, and email. Responsibilities include handling incoming/outgoing calls, resolving billing issues, following up on payments, and ensuring a positive healthcare billing experience for patients.
The Chat Support Associate at Vetcove will support veterinary professionals by engaging with users via live chat, email, and phone. Responsibilities include troubleshooting issues, managing accounts, and collaborating with internal teams to enhance platform features. The role emphasizes excellent communication and a proactive approach to customer engagement.
As an Enterprise Customer Success Manager, you will help customers achieve machine health through strategic onboarding and continuous value optimization of Augury's products. Responsibilities include coaching customers, driving platform adoption, collaborating with internal teams, and ensuring timely renewals and ARR growth.
The Sales Compensation Specialist designs and implements compensation strategies for the VIP sales team, manages incentive programs and contests, partners with various departments to align compensation with business goals, and supervises a Senior Associate to enhance team performance.
Top Companies in New York City, NY Hiring Customer Success Roles
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