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Top Customer Success Manager Jobs in NYC, NY
Big Data • Cloud • Fintech • Professional Services • Software
As a Customer Success Manager, you will manage strategic customer relationships, drive product adoption, and enhance customer experience by analyzing data and collaborating with the product team. You will also be responsible for onboarding new clients and reducing churn risk by monitoring KPIs.
Artificial Intelligence • Information Technology • Internet of Things • Software
The Customer Success Manager at Yext is responsible for driving adoption of the Yext platform, ensuring retention and growth, and maintaining strong relationships with customers. This role involves understanding customer priorities, executing success plans, analyzing customer data to identify growth opportunities, and collaborating with sales on renewals strategies.
AdTech • Big Data • Digital Media • Marketing Tech
The Customer Success Manager at Integral Ad Science will manage and expand client relationships, focusing on customer satisfaction, retention, and adoption of IAS products. Responsibilities include leading client meetings, providing product feedback, and ensuring overall customer success through regular engagement and effective cross-functional collaboration.
Top Skills:
Salesforce
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
The XM Success Manager at Qualtrics assists customers throughout their lifecycle, helping them unlock the most value from the products and services. They serve as trusted advisors, recommending solutions and driving customer retention and expansion.
Information Technology • Security • Cybersecurity
As a Customer Success Manager at Cloudflare, you will ensure the success of Enterprise customers post-sale, managing relationships, identifying needs, and demonstrating product value. You'll perform business reviews, leverage customer data for insights, and coordinate with internal teams to resolve issues and improve customer outcomes.
Fintech • Professional Services • Software • Consulting
As a Customer Success Manager, you will act as a trusted advisor for SMB clients, ensuring they achieve maximum value from the company's products and services. You will build strong relationships, monitor customer health, identify upsell opportunities, and advocate for customer needs across teams.
Top Skills:
Salesforce
AdTech • eCommerce • Machine Learning • Marketing Tech • Software
The Customer Success Manager will manage relationships with SMB customers, drive product adoption, and ensure contract utilization. They will collaborate with multiple teams to develop renewal plans and advocate for customer needs, while navigating a startup environment that embraces change and improvement.
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of existing global buy-side clients, ensuring they effectively adopt Octus's products while promoting processes that drive retention and revenue growth. The role requires relationship-building with clients, monitoring key performance indicators, and collaborating with internal teams.
Featured Jobs
AdTech • Software
The Customer Success Manager will drive revenue growth and platform adoption for Basis Technologies through strategic account management. Responsibilities include building client relationships, tracking client progress, reviewing campaigns, educating clients on platform usage, and collaborating with cross-functional teams to improve client satisfaction and outcomes.
Productivity • Software
The Scale Customer Success Manager at monday.com focuses on fostering customer relationships, driving product adoption, and helping teams achieve their goals. This role involves engaging with customers for both individual and group success initiatives, utilizing customer data to enhance usage of monday.com, and collaborating across departments to ensure customer satisfaction and growth.
Productivity • Software
The Mid Market Customer Success Manager will cultivate strong client relationships to drive product adoption and ensure customer success with monday.com. They will manage onboarding, conduct educational webinars, and strategize communication for improved customer engagement while collaborating with internal teams for upsell opportunities.
Big Data • Cloud • Software • Big Data Analytics
The role involves managing the client journey for customer success, conducting value-based business reviews, promoting product adoption, monitoring account health, and collaborating with sales to identify opportunities for account expansion in a B2B SaaS environment.
Artificial Intelligence • Enterprise Web • Sales • Software • Analytics • Business Intelligence • App development
The Enterprise Customer Success Manager will engage with multiple customers to enhance their experience by facilitating deep discovery, champion building, and organizational alignment for upsells and renewals. This role focuses on teamwork and the importance of quality in customer interactions, driving business intelligence processes, and ensuring that quality is a shared responsibility across departments.
Information Technology • Security • Cybersecurity
The Customer Success Manager ensures the success of Cloudflare's Mid-Market customers post-sale by building strong relationships, managing the customer lifecycle, and demonstrating the value of Cloudflare's services. Responsibilities include conducting business reviews, leveraging customer data for retention efforts, collaborating with internal teams, triaging inquiries, and identifying process improvements.
Top Skills:
Cloud Security
Productivity • Software
The Enterprise Customer Success Manager will build strong relationships with clients, serve as the primary contact, manage onboarding, and drive product adoption. The role involves leveraging customer data to enhance communication strategies, leading education sessions, and collaborating with internal teams for upsell opportunities.
Mobile • Software
As a Customer Success Manager at Radar, you will partner with customers to help them maximize their use of the location-based platform. Responsibilities include understanding the platform, managing customer inquiries, fostering relationships, and identifying expansion opportunities.
AdTech • Marketing Tech
Customer Success Manager at Equativ responsible for ensuring client success and satisfaction, driving adoption and usage of deal curation platform, monitoring deal performance, providing proactive support, and fostering strong client relationships.
Marketing Tech • Software
The Customer Success Manager will be responsible for owning the post-sale experience for B2C customers, driving revenue growth, quantifying value, and managing relationships at multiple levels within client organizations. They will leverage data to assess customer success, execute account plans, and collaborate with internal teams to enhance the customer experience.
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of global clients in investment banking, ensuring product adoption, driving retention and revenue, and fostering strong relationships to meet client needs. Responsibilities include monitoring performance indicators, strategizing outreach, and collaborating with internal teams to enhance customer experience.
Marketing Tech • Mobile • Software
As a Customer Success Manager II at Braze, you will own client renewals and retention, act as a trusted advisor, and drive feature adoption. You will analyze customer product usage, maintain regular contact, and advocate for your customers to contribute to product development and education. Your role involves close collaboration with internal teams to support customers effectively.
Top Skills:
HTML
Big Data • Cloud • Software • Big Data Analytics
As a Commercial Customer Success Manager, you'll lead the client journey from onboarding to value realization, deliver business reviews, monitor account health, and collaborate with sales and product teams to enhance customer success across a portfolio of accounts.
Artificial Intelligence • Machine Learning • Natural Language Processing • Real Estate
Manage a high volume of customer accounts at EliseAI, utilizing customer success tools to enhance customer engagement and ensure satisfaction. Responsibilities include conducting critical meetings, developing automated engagement strategies, analyzing customer data, and creating self-service resources to empower users.
Big Data • Cloud • Hardware • Internet of Things • Software
As an Enterprise Customer Success Manager at Memfault, you will drive the success of enterprise customers by maximizing the value of the platform, ensuring customer satisfaction, and facilitating adoption and retention. You will collaborate with cross-functional teams to address customer needs, conduct business reviews, and provide feedback for continuous improvement, while building strong relationships with stakeholders.
Top Skills:
Iot
HR Tech • Payments • Professional Services • Software
As a Customer Success Manager at Justworks, you will build strong relationships with customers to ensure their success, proactively drive customer satisfaction, and identify new revenue opportunities while acting as a strategic partner. Your role involves guiding customers on the platform, monitoring retention, and communicating feedback to internal teams, all while promoting key products and initiatives.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech • Pharmaceutical
As a Customer Success Manager, you'll oversee the deployment and adoption of the Schrödinger Platform, managing implementation projects and ensuring customer satisfaction. You'll collaborate with internal teams and advocate for customer needs in product development to enhance user experience and drive growth for the customers.
Top Companies in NYC, NY Hiring Customer Success Managers
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