Top Customer Success Manager Jobs in NYC, NY

The Customer Success Manager at Smartling will lead onboarding, develop communication with customers, ensure implementation of best practices, manage account retention and growth, and demonstrate the value of Smartling's services to clients.

As a Customer Success Manager, you will oversee a portfolio of agency customers, guiding them through onboarding, product adoption, and ensuring customer satisfaction. You'll serve as a trusted advisor, providing best practices, strategic insights, and supporting customer outcomes while driving retention and growth.

As a Customer Success Manager at Radar, you will support customers in maximizing the value of their location-based initiatives, manage customer inquiries, build strong relationships, and help identify opportunities for increased product usage. You'll collaborate with various internal teams to ensure customer success and retention.

The Enterprise Customer Success Manager will be responsible for managing customer relationships, driving improvements through team collaboration, and facilitating upsells and renewals by aligning with multiple stakeholders. Daily coaching and training will be provided to enhance customer success skills.

The Customer Success Manager will oversee revenue management, product adoption, and customer advocacy. Responsibilities include achieving renewal revenue goals, ensuring product adoption through consultations, managing client relationships, and soliciting customer feedback to improve services. The role focuses on meeting performance metrics and maintaining customer satisfaction while supporting a diverse portfolio of accounts.

The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.

Seeking a Customer Success Manager to own the post-sale experience for a fast-growing B2C customer base. Responsibilities include building relationships, driving renewals, and identifying growth opportunities. Requires 2-4 years of experience in a similar role or in banking/finance. Excitement for ambiguity and data-driven projects essential.

As an Enterprise Customer Success Manager, you will help customers achieve machine health through strategic onboarding and continuous value optimization of Augury's products. Responsibilities include coaching customers, driving platform adoption, collaborating with internal teams, and ensuring timely renewals and ARR growth.

As a Customer Success Manager at Justworks, you will build strong relationships with customers, ensuring their success on the platform. Your role includes advocating for customers, monitoring satisfaction, promoting new products, and facilitating growth strategies. You'll work closely with customers and internal teams to provide expert guidance and identify opportunities for additional sales and engagement.

As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on emerging threats, ensure satisfaction with product capabilities, report on performance metrics, and identify opportunities for expanding service usage across client organizations.

Elevate the customer journey, drive product adoption and retention, conduct proactive account meetings, guide customers through onboarding process, track key success metrics.

The Customer Success Manager will oversee deployment and training of the Schrödinger Platform, ensuring customer satisfaction and success. This role includes managing implementation projects, collaborating with internal teams, and contributing to product development based on customer feedback.

The Customer Success Manager for Enterprise will be responsible for managing a book of B2B clients, focusing on customer retention and satisfaction. The role involves ensuring customers are effectively using the products, providing support, and engaging with various stakeholders, including the C-suite.

The Customer Success Manager will manage high-value subscription accounts, build relationships with attorney clients, oversee communications, and enhance service usage. They will collaborate with internal teams to ensure exceptional client experiences and support sales efforts.

The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.

Manage relationships with health plan customers as a trusted advisor and advocate for mental health services, ensuring compliance with contractual obligations. Develop strategies for customer engagement and measure performance metrics to align with client success criteria. Drive revenue growth through upselling and partnerships.

The Senior Customer Success Manager at Spring Health will advocate for enterprise clients, fostering relationships and managing the customer lifecycle. Responsibilities include implementing engagement strategies, ensuring contract renewals, providing insight-driven recommendations, and supporting sales efforts. Success will be measured against KPIs focusing on net revenue retention and driving additional revenue through customer engagement.