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Top Customer Success Manager Jobs in NYC, NY

Yesterday
Easy Apply
Remote
Hybrid
New York, NY
Easy Apply
80K-120K Annually
Junior
80K-120K Annually
Junior
Fintech • HR Tech • Financial Services
The Customer Success Manager will manage client relationships, lead customer support, and build operational processes at Addition Wealth. Key responsibilities include onboarding accounts, gathering feedback from users, and improving customer experience. The role demands strong communication, analytical thinking, and the ability to work independently in a fast-paced environment.
2 Days Ago
Remote
New York, NY
82K-92K Annually
Mid level
82K-92K Annually
Mid level
Healthtech • HR Tech • Software
The Customer Success Manager at Apploi is responsible for building strong relationships with customers, providing platform training and support, collaborating with internal teams, and identifying growth opportunities. The role requires excellent communication and presentation skills, a strong work ethic, and adaptability to new initiatives. The successful candidate will contribute to Apploi's mission of delivering customizable recruiting solutions for healthcare organizations.
3 Days Ago
Remote
New York, NY
Mid level
Mid level
Big Data • Cloud • Fintech • Professional Services • Software
As a Customer Success Manager, you will manage strategic customer relationships, drive product adoption, and enhance customer experience by analyzing data and collaborating with the product team. You will also be responsible for onboarding new clients and reducing churn risk by monitoring KPIs.
3 Days Ago
Easy Apply
New York, NY
Easy Apply
110K-135K Annually
Junior
110K-135K Annually
Junior
Artificial Intelligence • Information Technology • Internet of Things • Software
The Customer Success Manager at Yext is responsible for driving adoption of the Yext platform, ensuring retention and growth, and maintaining strong relationships with customers. This role involves understanding customer priorities, executing success plans, analyzing customer data to identify growth opportunities, and collaborating with sales on renewals strategies.
4 Days Ago
Easy Apply
New York, NY
Easy Apply
Entry level
Entry level
AdTech • Big Data • Digital Media • Marketing Tech
The Customer Success Manager at Integral Ad Science will manage and expand client relationships, focusing on customer satisfaction, retention, and adoption of IAS products. Responsibilities include leading client meetings, providing product feedback, and ensuring overall customer success through regular engagement and effective cross-functional collaboration.
Top Skills: Salesforce
5 Days Ago
New York, NY
119K-217K Annually
Entry level
119K-217K Annually
Entry level
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
The XM Success Manager at Qualtrics assists customers throughout their lifecycle, helping them unlock the most value from the products and services. They serve as trusted advisors, recommending solutions and driving customer retention and expansion.
4 Days Ago
Hybrid
New York, NY
113K-146K Annually
Senior level
113K-146K Annually
Senior level
Information Technology • Security • Cybersecurity
As a Customer Success Manager at Cloudflare, you will ensure the success of Enterprise customers post-sale, managing relationships, identifying needs, and demonstrating product value. You'll perform business reviews, leverage customer data for insights, and coordinate with internal teams to resolve issues and improve customer outcomes.
5 Days Ago
Remote
New York, NY
Mid level
Mid level
Fintech • Professional Services • Software • Consulting
As a Customer Success Manager, you will act as a trusted advisor for SMB clients, ensuring they achieve maximum value from the company's products and services. You will build strong relationships, monitor customer health, identify upsell opportunities, and advocate for customer needs across teams.
Top Skills: Salesforce

Featured Jobs

6 Days Ago
Remote
New York, NY
Mid level
Mid level
AdTech • eCommerce • Machine Learning • Marketing Tech • Software
The Customer Success Manager will manage relationships with SMB customers, drive product adoption, and ensure contract utilization. They will collaborate with multiple teams to develop renewal plans and advocate for customer needs, while navigating a startup environment that embraces change and improvement.
7 Days Ago
Easy Apply
New York, NY
Easy Apply
Mid level
Mid level
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of existing global buy-side clients, ensuring they effectively adopt Octus's products while promoting processes that drive retention and revenue growth. The role requires relationship-building with clients, monitoring key performance indicators, and collaborating with internal teams.
8 Days Ago
Easy Apply
Remote
New York, NY
Easy Apply
65K-103K Annually
Mid level
65K-103K Annually
Mid level
AdTech • Software
The Customer Success Manager will drive revenue growth and platform adoption for Basis Technologies through strategic account management. Responsibilities include building client relationships, tracking client progress, reviewing campaigns, educating clients on platform usage, and collaborating with cross-functional teams to improve client satisfaction and outcomes.
8 Days Ago
Hybrid
New York, NY
80K-120K Annually
Junior
80K-120K Annually
Junior
Productivity • Software
The Scale Customer Success Manager at monday.com focuses on fostering customer relationships, driving product adoption, and helping teams achieve their goals. This role involves engaging with customers for both individual and group success initiatives, utilizing customer data to enhance usage of monday.com, and collaborating across departments to ensure customer satisfaction and growth.
8 Days Ago
Hybrid
New York, NY
100K-130K Annually
Mid level
100K-130K Annually
Mid level
Productivity • Software
The Mid Market Customer Success Manager will cultivate strong client relationships to drive product adoption and ensure customer success with monday.com. They will manage onboarding, conduct educational webinars, and strategize communication for improved customer engagement while collaborating with internal teams for upsell opportunities.
5 Days Ago
Remote
New York, NY
Junior
Junior
Big Data • Cloud • Software • Big Data Analytics
The role involves managing the client journey for customer success, conducting value-based business reviews, promoting product adoption, monitoring account health, and collaborating with sales to identify opportunities for account expansion in a B2B SaaS environment.
11 Days Ago
Remote
New York, NY
Entry level
Entry level
Artificial Intelligence • Enterprise Web • Sales • Software • Analytics • Business Intelligence • App development
The Enterprise Customer Success Manager will engage with multiple customers to enhance their experience by facilitating deep discovery, champion building, and organizational alignment for upsells and renewals. This role focuses on teamwork and the importance of quality in customer interactions, driving business intelligence processes, and ensuring that quality is a shared responsibility across departments.
13 Days Ago
Remote
New York, NY
113K-154K Annually
Senior level
113K-154K Annually
Senior level
Information Technology • Security • Cybersecurity
The Customer Success Manager ensures the success of Cloudflare's Mid-Market customers post-sale by building strong relationships, managing the customer lifecycle, and demonstrating the value of Cloudflare's services. Responsibilities include conducting business reviews, leveraging customer data for retention efforts, collaborating with internal teams, triaging inquiries, and identifying process improvements.
Top Skills: Cloud Security
16 Days Ago
Hybrid
New York, NY
100K-130K Annually
Mid level
100K-130K Annually
Mid level
Productivity • Software
The Enterprise Customer Success Manager will build strong relationships with clients, serve as the primary contact, manage onboarding, and drive product adoption. The role involves leveraging customer data to enhance communication strategies, leading education sessions, and collaborating with internal teams for upsell opportunities.
16 Days Ago
New York, NY
100K-155K Annually
Junior
100K-155K Annually
Junior
Mobile • Software
As a Customer Success Manager at Radar, you will partner with customers to help them maximize their use of the location-based platform. Responsibilities include understanding the platform, managing customer inquiries, fostering relationships, and identifying expansion opportunities.
17 Days Ago
Easy Apply
Hybrid
New York, NY
Easy Apply
115K-130K Annually
Mid level
115K-130K Annually
Mid level
Marketing Tech • Software
The Customer Success Manager will be responsible for owning the post-sale experience for B2C customers, driving revenue growth, quantifying value, and managing relationships at multiple levels within client organizations. They will leverage data to assess customer success, execute account plans, and collaborate with internal teams to enhance the customer experience.
17 Days Ago
Easy Apply
New York, NY
Easy Apply
Mid level
Mid level
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of global clients in investment banking, ensuring product adoption, driving retention and revenue, and fostering strong relationships to meet client needs. Responsibilities include monitoring performance indicators, strategizing outreach, and collaborating with internal teams to enhance customer experience.
17 Days Ago
Easy Apply
Hybrid
New York, NY
Easy Apply
72K-120K Annually
Junior
72K-120K Annually
Junior
Marketing Tech • Mobile • Software
As a Customer Success Manager II at Braze, you will own client renewals and retention, act as a trusted advisor, and drive feature adoption. You will analyze customer product usage, maintain regular contact, and advocate for your customers to contribute to product development and education. Your role involves close collaboration with internal teams to support customers effectively.
Top Skills: HTML
18 Days Ago
Remote
New York, NY
Junior
Junior
Big Data • Cloud • Software • Big Data Analytics
As a Commercial Customer Success Manager, you'll lead the client journey from onboarding to value realization, deliver business reviews, monitor account health, and collaborate with sales and product teams to enhance customer success across a portfolio of accounts.
17 Days Ago
Easy Apply
New York, NY
Easy Apply
Mid level
Mid level
Artificial Intelligence • Machine Learning • Natural Language Processing • Real Estate
Manage a high volume of customer accounts at EliseAI, utilizing customer success tools to enhance customer engagement and ensure satisfaction. Responsibilities include conducting critical meetings, developing automated engagement strategies, analyzing customer data, and creating self-service resources to empower users.
19 Days Ago
Hybrid
New York, NY
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Big Data • Cloud • Hardware • Internet of Things • Software
As an Enterprise Customer Success Manager at Memfault, you will drive the success of enterprise customers by maximizing the value of the platform, ensuring customer satisfaction, and facilitating adoption and retention. You will collaborate with cross-functional teams to address customer needs, conduct business reviews, and provide feedback for continuous improvement, while building strong relationships with stakeholders.
Top Skills: Iot
18 Hours Ago
Easy Apply
Hybrid
New York, NY
Easy Apply
112K-180K Annually
Senior level
112K-180K Annually
Senior level
Cloud • Enterprise Web • Software
As a Senior Customer Success Manager, you will manage a portfolio of 20-25 global enterprise customers, focusing on their business outcomes and driving their success with the Templafy solution. You will collaborate with internal teams, develop relationships within customer organizations, and contribute to the company's growth by ensuring customer satisfaction and retention.

Top Companies in NYC, NY Hiring Customer Success Managers

See All
Yext Thumbnail
Software • Internet of Things • Information Technology • Artificial Intelligence
New York, NY
1200 Employees
Apploi Thumbnail
Software • HR Tech • Healthtech
Fully Remote
113 Employees
Templafy Thumbnail
Software • Enterprise Web • Cloud
New York, NY
373 Employees
Argyle Thumbnail
Software • Professional Services • Fintech • Cloud • Big Data
Fully Remote
125 Employees
Addition Wealth Thumbnail
HR Tech • Fintech • Financial Services
New York, NY
Cloudflare Thumbnail
Security • Information Technology • Cybersecurity
New York, NY
3300 Employees
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