Customer Success Manager

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal.io is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base. The Customer Success Manager role is a key data-driven, consultative, client-facing growth driver within Regal’s rapidly scaling business.

As a consultant and advisor to your accounts, you’ll partner with executives, operations leaders, and sales teams to drive revenue growth and Regal software ROI. You’ll blend behavioral and revenue data to demonstrate the success of the go-to-market programs you design with your customers, and will distill insights to continually improve and expand Regal use cases. 

RESPONSIBILITIES:

• Own Regal value quantification, contract expansion, and revenue renewal for your book of business
• Build the set of metrics we use to define customer success; track, and improve them over time
• Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
• Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
• Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
• Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
• Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities

ABOUT YOU:

• 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy 
• Track record of data-driven projects that drive and expand contract value
• Strong communication skills across a variety of personas within an organization
• Demonstrated ability to manage complex projects, like software implementations
• Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)

BENEFITS/PERKS:

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• Happy hours, team outings, & annual offsites!
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.