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Top Customer Success Manager Jobs in NYC, NY
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As a Customer Success Manager, you will help technology-focused brands realize value from their investment in Braze by driving client renewals, retention, feature adoption, and customer advocacy. You'll analyze product usage, provide education, and collaborate with Account Executives and other teams to ensure seamless customer support and successful strategy execution.
As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on emerging threats, ensure satisfaction with product capabilities, report on performance metrics, and identify opportunities for expanding service usage across client organizations.
The Tech Touch Customer Success Manager role focuses on enhancing customer engagement through technology. Responsibilities include high-volume account management, leveraging customer success tools, leading customer meetings, designing automated engagement strategies, providing data-driven insights, onboarding and adoption support, and content creation for self-service resources. The position requires a proactive approach to monitor customer health and mitigate risks.
The Senior Customer Success Manager at Axio will manage and grow customer relationships, ensuring engagement and adoption of the Axio360 platform. Responsibilities include onboarding customers, collaborating with sales for account strategies, providing customer insights to product teams, and tracking customer health to mitigate risks. The role is focused on delivering a tailored customer experience in a hybrid work model.
As a Customer Success Manager at Dailymotion, you'll develop strategic plans for advertisers, collaborate with sales and operations teams, manage media plans, analyze opportunities, and drive client satisfaction while utilizing data insights for campaign optimization.
Customer Success Managers at BetterCloud onboard clients, align customer strategies with company objectives, and drive product adoption. They manage a portfolio of 55-65 accounts, ensure customer satisfaction, and act as liaisons between customers and internal teams to enhance product experience.
The Customer Success Manager at Addition Wealth will manage key customer relationships, lead customer support, and build operational processes. This role involves collecting feedback from users, enhancing their experience, and facilitating communication with employer partners, all while adapting to the fast-paced environment of an emerging fintech company.
The Customer Success Manager focuses on driving engagement and revenue growth for Guidepoint's Insights product in the Life Sciences and Therapeutics sector, developing client relationships, improving product utilization, and collaborating with teams to align services with client needs.
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As a Client Success Manager at Addepar, you will guide clients through the post-sales lifecycle, ensuring they maximize the value of the platform. This role involves deep understanding of clients’ needs, supporting them during implementation, and advocating on their behalf to enhance their experience and drive product adoption.
As a Customer Success Manager at Ivalua, you'll manage a portfolio of customers to ensure they receive value from the platform, track KPIs, identify upsell opportunities, and facilitate client education and business transformation. Responsibilities include building strong client relationships and proactively addressing adoption issues.
The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.
As a Partner Success Manager, you will manage account relationships, drive campaign growth, and optimize performance for partners. You will oversee onboarding processes, advocate for partner needs, collaborate across teams, and analyze data to enhance client success. Your role involves project management and ensuring a seamless customer experience while handling billing and reporting.
The Director of Customer Success will lead and develop a high-performing team, implement strategic initiatives to enhance customer engagement, oversee upsell strategies, and advocate for customer needs with key stakeholders. Responsibilities include conducting reviews, analyzing trends, and driving operational excellence within the Customer Success function.
The Customer Success Manager will manage accounts, build strong relationships, solve problems creatively, and ensure client satisfaction while providing support in navigating compliance and financial aspects related to blockchain technology.
As an Enterprise Customer Success Manager, you will establish key relationships with enterprise clients, ensuring they gain maximum value from Flowcode's services. You'll analyze account health, work cross-functionally to resolve issues, and drive customer satisfaction and retention by understanding client needs and promoting product adoption.
The Client Success Manager at CompStak will manage a territory of customers, providing support and training, and ensuring customer satisfaction through account management and relationship building. Responsibilities include onboarding new customers, resolving issues, and promoting upsell opportunities while conducting performance analysis to enhance customer retention and growth.
As a Customer Success Manager, you will oversee client relationships and drive customer engagement, retention, and upselling. You'll collaborate across teams, analyze customer needs, and implement new processes to enhance the client journey. Additionally, you will utilize tools like Salesforce and Tableau to communicate effectively and assess impact.
As a Customer Success Manager, you will work with IT leaders and technical teams to implement and optimize Boomi's platform, ensuring customers achieve their strategic goals through effective use of the technology. You'll provide consultative guidance, manage onboarding, and help customers navigate their platform implementations while building long-term relationships.
The Customer Success Manager will act as a trusted advisor to customers, driving product adoption and success through tailored plans, post-sales activities, and strong relationship-building. Responsibilities include managing annual customer lifecycles, facilitating workshops, and collaborating with internal teams to ensure optimal customer outcomes.
As an Enterprise Customer Success Manager at Box, you will ensure customer satisfaction for enterprise clients by driving adoption and addressing their needs. Responsibilities include managing post-sales support, conducting strategic reviews, tracking churn risk, collaborating with internal teams, and acting as the customer advocate. Travel is required up to 40%.
As a Client Success Manager at Addepar, you will drive client success throughout the post-sales lifecycle. Your role involves understanding client needs, advocating for them internally, and ensuring they maximize the value from the Addepar platform, thus impacting overall client retention and adoption. You will collaborate with various teams to provide exceptional client support and develop success plans to identify opportunities for optimization and cross-selling.
As a Partner Success Manager, you will build and maintain relationships with partners, drive campaign growth, conduct market analysis, and optimize performance. You will manage partner onboarding, advocate for partner needs internally, and collaborate with cross-functional teams to enhance customer experience and support product improvements.
The Manager, Customer Management oversees a team of Customer Success Managers to enhance customer satisfaction by developing strategies and ensuring excellent service. They coordinate cross-functional teams and manage multiple projects to meet customer needs effectively.
The Partner Success Manager will lead customer journey strategies, oversee a portfolio of customers and partners, and implement customer success plans. They will engage directly with customers to ensure retention and satisfaction, manage internal stakeholder relations, and deliver enablement content. The role requires strong relational skills and data-driven decision-making abilities.
The Sr. Customer Success Manager will partner with customers to enhance their journey, ensuring they achieve their business goals through effective use of Pendo’s technology. This role involves maintaining relationships with stakeholders, facilitating complex projects, creating success plans, and driving customer satisfaction and retention.
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