Top Hybrid Customer Success Jobs in New York City, NY

The Senior Customer Success Manager acts as a trusted advisor, ensuring a best-in-class customer experience from onboarding to adoption and expansion. They identify customer pain points, drive engagement with CockroachDB, and collaborate with internal teams to optimize customer outcomes. This role requires exceptional program management skills to manage multiple workstreams and foster ongoing relationships to increase customer utilization and revenue growth.

As the Director of Customer Support, you will lead and mentor the Customer Support team, establish KPIs, collaborate with other departments for product improvements, develop support processes, analyze metrics for continuous improvement, and advocate for customer needs at an executive level.

The Enrollment Specialist Team Lead will manage and coach a team of Enrollment Specialists, ensuring they achieve performance targets through meetings and training. The role includes managing HR tasks, planning patient outreach, improving workflows, and conducting direct outreach to enroll high-priority patients in cancer care programs. The position emphasizes building strong relationships with patients and thorough understanding of the care services provided.

Known, a modern marketing company, is looking for a Junior Specialist, Social to join their Media Science team. This role involves creating, optimizing, and maintaining ad campaigns using analytics and automation. The Junior Specialist will work closely with senior team members to deliver ROI for clients and contribute to campaign updates.

The Customer Success Lead is responsible for defining and owning the Customer Success strategy, driving performance by analyzing data trends, managing customer accounts, and collaborating with various teams to deploy Stellar's technologies effectively. The role involves building trusted relationships with stakeholders and identifying opportunities for account expansion.

The Director of Client Growth, TV Publishers will drive growth for VideoAmp and its TV Publisher clients by promoting the adoption of alternative currency and measurement solutions. This role involves understanding client challenges and articulating VideoAmp's value proposition while collaborating with internal teams to identify and expand growth areas in the media landscape.

The Technical Product Support Specialist is responsible for providing expert-level support to users of Bubble's no-code platform. This role involves interacting directly with users to help them navigate complex challenges, collaborating with various teams to improve the product, and driving customer success by ensuring users can effectively utilize the platform.