Top Hybrid Customer Success Jobs in New York City, NY
The Senior Client Success Manager will oversee strategic relationships with major clients in the banking and fintech sectors. Responsibilities include managing client portfolios, improving retention metrics, advising on fraud and risk management, facilitating client growth, and collaborating with cross-functional teams to enhance client utilization of Alloy's services.
The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.
The Junior Customer Success Manager will support the Mid-Market performance team at Outbrain by aiding in client campaign success and content amplification strategies. Responsibilities include relationship building with clients, collaborating with the CSM and Sales teams to develop strategies based on data analysis, and contributing to the daily workflow of accounts.
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The Learning Management System Specialist oversees the administration and technical management of the Learning Management System, focusing on compliance training. Responsibilities include system management, technical support, compliance course development, documentation maintenance, data analysis, and continuous improvement of training programs in collaboration with cross-functional teams.
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As an ERP Specialist at Navan Expense, you will use your accounting and finance expertise to support B2B sales, implement expense management solutions, train teams internally, and partner with various departments to drive product feedback and revenue growth.
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The Legal Accreditation Coordinator manages customer inquiries related to continuing education credits and provides technical support. Responsibilities include troubleshooting system issues, assisting in accreditation research, creating reports, and collaborating on best practices. The role requires strong communication skills and experience in customer support and CRM tools, particularly Salesforce.
As a Client Experience Associate, you will support clients by managing accounts, preparing for campaign execution, pulling campaign results, creating presentations, managing schedules, handling client queries, and producing documentation for custom projects. Your role requires strong communication and organizational skills, as well as a willingness to learn HTML, CSS, and Javascript.
You will lead the Customer Success team, managing relationships with clients and ensuring they receive maximum value from Findigs' products. Responsibilities include supporting onboarding, creating training materials, and identifying growth opportunities. You'll also act as the voice of the customer and provide actionable insights to Product and Engineering teams.
The Patient Advocate position involves managing patient communications regarding medical bills through live chat, phone, and email. Responsibilities include handling incoming/outgoing calls, resolving billing issues, following up on payments, and ensuring a positive healthcare billing experience for patients.
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The Vice President of Customer Success, Americas will develop strategies to enhance customer satisfaction and retention, lead the Americas Customer Success team, build customer relationships, and collaborate with various departments to optimize the customer journey and promote upselling opportunities.
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