Top Hybrid Customer Success Jobs in New York City, NY
The Global Client Director will manage existing relationships with key clients, ensuring strategic alignment and oversight of client solutions. Responsibilities include building executive relationships, leading cross-functional teams, achieving financial targets, and developing client capabilities for exceptional customer experiences.
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As a Senior Customer Onboarding Manager, you will oversee the onboarding process of new clients, working closely with Customer Success Managers to ensure efficient delivery of services. This includes managing client relationships, tailoring training and onboarding sessions, and advocating for client needs with the product team. You will also be responsible for setting performance metrics to assess effectiveness and drive early adoption of Braze’s platform.
As an Enterprise Customer Success Manager at Zocdoc, you will enhance provider partnerships, engage stakeholders, monitor utilization, and provide data-driven insights to ensure optimal use of Zocdoc services, ultimately improving customer outcomes in the healthcare sector.
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The Senior Customer Success Manager at BlackLine will focus on delivering post-sales efforts and consultative strategies to onboarded customers, optimizing their use of BlackLine solutions. This role involves mentoring new CSMs, conducting business reviews, and developing strong relationships with customer stakeholders to ensure value realization from the product. The CSM is expected to provide actionable advice and guidance on product adoption and educate clients about new features.
As Director of Customer Success, you will lead the Customer Success team, driving performance and key business metrics while ensuring customer satisfaction. Responsibilities include developing customer success strategies, managing key customer relationships, analyzing metrics, and fostering skill development within the team.
As a Billing Support Specialist, you'll address billing and payment escalations, troubleshoot payment discrepancies, collaborate with multiple teams, and enhance operational workflows. You'll also maintain KPIs, update knowledge base documentation, and share insights to improve efficiency in customer support.
The Medical Affairs Client Lead at ZS will manage multiple projects, maintain client relationships, provide thought leadership, and oversee work quality. The role includes mentoring team members and developing internal capabilities.
The Specialist Content Lifecycle role involves managing channel lineup changes, maintaining a channel line-up database, troubleshooting content issues, and preparing documentation for product launches. The position requires collaboration with business partners to resolve issues and execute audits across various platforms.
The EHS Specialist will support NBC Sports by implementing EHS programs, managing compliance with health and safety regulations, conducting EHS training, and analyzing EHS data. Responsibilities include tracking inspections and incidents, developing reports for management, and collaborating with production teams to identify and mitigate potential EHS issues.
As a Customer Success Specialist at Octus, you'll enhance user adoption and retention, develop key stakeholder relationships, onboard new subscribers, monitor account health for over 150 customers, create tailored newsletters, and act as the customer advocate in collaboration with internal teams.
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