Top Customer Success Jobs in New York City, NY
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, conducting data analysis to enhance customer service performance, leading tool-related projects, developing training materials, ensuring security compliance, and maintaining vendor relationships.
The Sr. Client Success Manager will oversee the post-sales lifecycle for Addepar's clients, ensuring they derive maximum value from the platform. This includes strategic guidance, client retention, and partnership management with account managers and cross-functional teams to drive client success and feedback.
The Licensed Clinical Social Worker will perform mental health diagnostic assessments, develop treatment plans for pediatric patients, and provide telehealth services. The role involves documentation, collaboration with clinical teams, and maintaining a strong rapport with patients.
As a Bilingual Care Partner, you will guide cancer patients through their healthcare journey by providing support via phone, text, and video communication. Responsibilities include connecting members with healthcare resources, scheduling wellness visits, conducting assessments, and ensuring established care team policies are followed. Building strong relationships with members through empathy and listening is essential to address their needs effectively.
As a Senior Customer Success Manager at BetterCloud, you will oversee customer onboarding, manage relationships with a portfolio of 15-25 accounts, support customer value realization with the product, and serve as an advocate for customer feedback to internal teams. You will focus on enhancing customer satisfaction, driving product adoption, and consulting with clients to address their specific needs and objectives.
As a Client Experience Specialist, you will engage with consumers via multiple channels to assist them in connecting with financial advisors. Your role involves scheduling calls, managing relationships, and documenting customer interactions to ensure a positive user experience while meeting targets.
As a Member of Client Experience at Anchorage Digital, you will provide exceptional service to institutional clients during onboarding and account management. Your responsibilities include understanding client needs, resolving issues, ensuring a smooth onboarding process, and supporting client interactions within the organization.
As a Senior Client Success Manager, you will manage client relationships, guide clients through program launches, assist with operational challenges, and communicate effectively with stakeholders to ensure program success. You will collaborate with sales and engineering teams to maintain account health and meet client goals.
The Product Support Specialist will act as the first contact for community support, addressing technical inquiries related to the Avalanche ecosystem, providing guides and documentation, and collaborating with development teams to resolve issues. They will engage with users mainly during weekends and facilitate self-support resources to enhance user experience.
The Metadata Curation Specialist II will improve the integrity and accuracy of the product catalog by curating and expanding metadata. Responsibilities include collaborating with cross-functional teams, conducting reviews and quality assurance, and suggesting optimizations to workflows. This role demands technical curiosity and the ability to analyze data for better catalog management.
Top Companies in New York City, NY Hiring Customer Success Roles
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