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Pumpkin is seeking a Customer Success Agent to drive new business opportunities and expand the customer base through proactive prospecting and strategic sales initiatives. This is a hybrid position requiring 2 days a week in the Columbus, OH office. The role involves maintaining a robust sales pipeline, providing a best-in-show experience to potential customers, analyzing customer motivation, acting as a brand ambassador, and collaborating with the team to enhance the customer experience.
Lead the development and execution of a comprehensive product strategy for a new product line, focusing on innovation and user experience. Collaborate with cross-functional teams to drive product success and differentiation in the pet insurance market.
Lead growth strategy, develop and implement initiatives to accelerate customer base, optimize product performance, and enhance user engagement in the pet insurance industry.