Kustomer

New York, New York, USA
175 Total Employees
Year Founded: 2015

Articles about Kustomer

Featured Articles

Skyscrapers in New York City.
Published on February 12, 2025

105 SaaS Companies in NYC You Need to Know

We’ve rounded up NYC-based SaaS companies that are using cloud technology to influence just about everything — from which fashions make it to stores to finding a cure for cancer.

Author Unknown
Updated on January 23, 2025

NYC tech raised $237M last week. These are the rounds to know.

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Brigid Hogan Brigid Hogan
Updated on December 30, 2024

Behind the Code: How Kustomer Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

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Brigid Hogan Brigid Hogan
Updated on December 30, 2024

Behind the Code: How Kustomer Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

Image: Shutterstock
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Author Unknown
Updated on November 16, 2021

Hone Your Skills at 1 of These Fast-Growing Companies

One of the best ways to grow in your career is to join a company that gives you the opportunity to make a real impact with your work.

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Author Unknown
Updated on September 28, 2020

From Healthtech to Digital Lottery Tickets: 5 NYC Companies to Know

Built In NYC hit the pavement to find five local companies that have been gearing up for big moves this fall. Check it out — you may even find your next opportunity.

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Author Unknown
Updated on August 22, 2019

Energize your mind: 6 NYC tech companies on the hunt for innovative thinkers

NYC tech is home to some of the most innovative companies changing their industries — and the world — for the better.

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Author Unknown
Updated on July 15, 2019

Prepare for impact: How 4 NYC tech leaders drive innovation

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Author Unknown
Updated on February 12, 2025

105 SaaS Companies in NYC You Need to Know

We’ve rounded up NYC-based SaaS companies that are using cloud technology to influence just about everything — from which fashions make it to stores to finding a cure for cancer.

Skyscrapers in New York City.
Author Unknown
Updated on January 23, 2025

NYC tech raised $237M last week. These are the rounds to know.

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Built In Staff, With AI Built In Staff, With AI
Updated on September 11, 2024

Kustomer Appoints First President and Chief Operating Officer

Douglas Hanna joins the company with experience scaling customer service companies.

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Author Unknown
Updated on August 28, 2024

22 NYC Artificial Intelligence Startups on the Cutting Edge

These NYC tech companies are pushing the limits of AI.

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Recently posted jobs

4 Hours Ago
Remote
2 Locations
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
As a Solutions Consultant at Kustomer, you will focus on the technical and competitive aspects of the sales process for the commercial segment. You will work with sales and product teams to provide tailored solutions, assess business needs, and deliver technical demonstrations, while managing customer relationships and satisfaction.
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
The Software Engineer, Infrastructure will build and enhance software systems and platforms to improve scalability and performance. Responsibilities include leading large-scale system changes, advocating engineering best practices, and collaborating with other teams to address compliance and security concerns. This role is focused on backend systems with a strong emphasis on mentorship and architectural discussions.
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
As a Site Reliability Engineer at Kustomer, you will enhance infrastructure automation, manage cloud security, optimize CI/CD processes, and drive cross-team engineering best practices while collaborating directly with the InfoSec team to improve platform security.