Kustomer
What's the Company Culture Like at Kustomer?
Frequently Asked Questions
At Kustomer, collaboration isn't just a buzzword. It's how work actually gets done. Teams are cross-functional by design, and the day-to-day runs on a mix of Slack, Asana, and Linear, with regular standups that keep everyone in the loop without turning into status theater. People know who owns what, async norms are real and respected, and shared goals mean no one's optimizing in a silo.
Leaders here trust their managers to work through friction directly, and disagreement is genuinely welcome, not just tolerated. The result is a team that moves fast, communicates openly, and actually likes working together. Built In has taken notice too, recognizing Kustomer for its teamwork and culture more than once.
At Kustomer, recognition is embedded into the culture and celebrated both formally and informally throughout the year.
Each quarter, employees have the opportunity to nominate peers for the Krew Choice Awards. Two awards are given which honors individuals who go above and beyond to elevate the customer experience, and exemplify collaboration and show up for their teammates.
Winners are announced at the company-wide Town Hall and receive special recognition. On an annual basis, one standout Krew member is selected for the Kusty Kup; the highest peer recognition at Kustomer.
Top performers on the Go-to-Market team are recognized through President's Club, an exclusive achievement that celebrates those who consistently exceed their goals and demonstrate outstanding results.
Beyond structured programs, recognition happens organically and often. Company-wide shoutouts are shared at Town Halls and team meetings, where peers can submit kudos in advance to celebrate colleagues' wins, milestones, work anniversaries, promotions, and personal achievements.
It is a culture where great work is seen by the entire company.
Kustomer's culture is grounded in seven core values that every employee is expected to embody.
Customer Obsessed means listening deeply and going above and beyond to deliver an exceptional experience at every touchpoint.
DJTAIBAI (Don't Just Talk About It, Be About It) reflects a culture of ownership where employees take accountability for their work and follow through on their commitments.
Skrappy captures the startup mindset that persists at Kustomer, where resourcefulness, creativity, and efficiency are valued over bureaucracy.
Be Open speaks to embracing innovation, and a positive attitude while remaining receptive to new ideas and perspectives.
One Krew is the belief that the team wins and grows together, staying humble, respectful, and genuinely supportive of one another.
Continuous Improvement Over Delayed Perfection means moving fast, iterating often, and never letting the pursuit of perfect get in the way of progress.
Win with Data reflects the expectation that decisions are grounded in evidence, with data used to verify, understand, and quantify actions across the business.
Kustomer Employee Perspectives
I’m big on making sure everyone’s happy with their job. Do they enjoy what they’re doing, who they’re working with and feel like they’re making a difference? That’s a big deal for me.
Kustomer Employee Reviews
What People Are Saying About Kustomer
-
Collaborative & Supportive Culture: Colleagues are often described as smart, friendly, and helpful, creating a cooperative environment that boosts day-to-day appreciation. Peer support across teams is noted as a consistent bright spot.
-
Recognition, Pride & Shared Success: Quarterly engagement efforts and employee awards are presented as mechanisms to acknowledge contributions. Company materials describe recurring culture awards and anniversary recognition that aim to reinforce appreciation.
-
Fun, Rituals & Connection: Retreats, remote social activities, and team‑bonding touchpoints are highlighted to maintain community in a distributed setup. These intentional rituals aim to make individuals feel seen and connected.
Kustomer's Benefits
Company or teams have recognition rituals for individual work
Kustomer has a structured quarterly recognition program to celebrate and reward exception individuals contributors and teams.
Established employee awards to honor work and contributions
Managers give public shoutouts and celebrate employee milestones
Quarterly engagement surveys to gauge employee satisfaction
Offers company-sponsored happy hours
Offers company-sponsored outings
Kustomer hosts a holiday company outing annually.
Offers Employee Resource Groups
Engineering team utilizes pair programming
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Policies promote a low-ego, team-driven culture
Prioritizes real-world impact of work in decision-making processes
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
Offers a remote work program
Utilizes a hybrid work model
