Top Support Engineer Jobs in NYC, NY

The Sr System Support Engineer at Disney is responsible for overseeing video collaboration services, ensuring service delivery, leading technical improvements, and managing vendor relationships. This role requires expertise in troubleshooting video conferencing platforms such as Zoom and Microsoft Teams, along with project management skills to implement and support complex solutions.

The IT Support Engineer at Verkada is responsible for providing exceptional customer support, troubleshooting IT-related issues, administering SaaS applications, managing vendor relationships, and improving processes within the IT department. The role requires effective communication, technical problem-solving skills, and the ability to adapt to a fast-paced environment while supporting a global workforce.

The Platform Support Engineer will ensure the health and performance of Trumid's trading platform by managing incidents, supporting clients, and optimizing system reliability. This role involves collaboration with clients and technical teams to resolve issues and lead innovative projects that enhance platform performance.

As a Cloud Support Engineer at CoreWeave, you will provide technical assistance for customers using accelerated compute services. Responsibilities include troubleshooting technical issues, maintaining customer satisfaction, documenting incidents, and driving improvements in support processes. You will also assist in the training of new hires and offer high-touch support to high-tier customers.

As a Technical Support Engineer at Flatfile, you will address customer inquiries, troubleshoot complex technical issues related to APIs and customer code, create reusable code examples, and mentor the support team, all while maintaining high customer satisfaction.

As a Technical Support Engineer, you will provide multi-channel technical support, help customers with the Datadog platform, and work internally to enhance product offerings based on client feedback. You'll engage with clients using various tools and develop expertise in Datadog's products.

The Technical Support Engineer will manage complex user support cases, perform in-depth troubleshooting, and resolve customer issues by collaborating with engineers. Responsibilities include investigating root causes, maintaining communication with clients and internal teams, and developing reports on platform health.

As a Technical Solutions Engineer at Datadog, you'll engage with customers to resolve technical issues through various support channels, educate clients on product use, and participate in internal product discussions. You'll be part of a team that values collaboration and continuous learning while being supported through our hybrid work environment.