Top Support Engineer Jobs in NYC, NY
As a Senior Premier Support Engineer, you will assist customers with technical questions about Datadog, provide multi-channel technical support, build documentation, and engage with Premier Customers to address their distinct needs through hands-on interaction and health check meetings.
The Platform Support Engineer will ensure the health and performance of Trumid's trading platform by managing incidents, supporting clients, and optimizing system reliability. This role involves collaboration with clients and technical teams to resolve issues and lead innovative projects that enhance platform performance.
The IT Support Engineer at Squarespace will provide end-to-end technical support across departments, assist with onboarding, troubleshoot software and hardware issues, maintain asset management, and ensure high quality customer service. Responsibilities also include managing telecommunications equipment and improving IT processes.
As a Cloud Support Engineer at CoreWeave, you will assist companies and developers with technical inquiries about cloud services. Your responsibilities include triaging support queues, resolving incidents, and ensuring customer satisfaction. You'll also document troubleshooting workflows, improve support processes, and provide training for new hires.
As a Technical Solutions Engineer at Datadog, you'll engage with customers to resolve technical issues through various support channels, educate clients on product use, and participate in internal product discussions. You'll be part of a team that values collaboration and continuous learning while being supported through our hybrid work environment.
The Technical Support Engineer will engage with customers to resolve technical issues, educate them on the platform, and participate in product discussions. Responsibilities include using technical support tools, leading demos, and training in Datadog products.
As a Technical Support Engineer at monday.com, you'll provide expert support to enterprise clients by managing complex user cases, troubleshoot issues, and work closely with engineering teams. You will utilize your knowledge of APIs, integrations, and workflows to deliver exceptional customer service and build internal documentation.
The Platform Support Engineer will provide frontline support for a quantitative trading platform, addressing production issues, supporting deployment, and automating processes while ensuring reliability and performance in a Linux environment.
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The Lead Support Engineer oversees global technical support for a proprietary application platform, managing a support team to ensure service level agreements are met. Responsibilities include coaching team members, handling escalated issues, process improvement, and collaborating with other departments to enhance performance and customer satisfaction.
The Application Support Engineer is responsible for supporting and maintaining business applications in a healthcare environment, providing tiered support, configuring collaboration tools, managing user accounts, and optimizing platform performance. The role also involves troubleshooting technical issues and collaborating with stakeholders to understand their requirements.
The Tier II Support Engineer will provide phone support and remote troubleshooting for workstation issues, install and upgrade software, as well as install service packs and security updates. The role involves onsite support and helpdesk functions to resolve customer system problems across various technologies.
As a Network Support Engineer, you will troubleshoot networking issues, provide technical support, provision connectivity services, and communicate with customers. You will also create documentation, collaborate with teams, and participate in an on-call rotation for 24/7 support.
The Technical Support Engineer will investigate and resolve complex technical customer issues, manage escalations, and collaborate with Engineering and Customer Experience teams to provide effective technical support and create documentation of solutions.
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