Provide expert-level support for NetSuite and Salesforce, troubleshoot issues, manage integrations, and collaborate with teams for smooth operations.
We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you.
WHAT YOU'LL DO:
- Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration.
- Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems.
- Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows.
- Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution.
- Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges.
- Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures.
- Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.
WHAT YOU'LL NEED:
- 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support.
- Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems.
- Proven experience in providing technical support and troubleshooting for application-related issues.
- Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable.
- Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization.
- A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users.
Top Skills
JavaScript
NetSuite
Rest Apis
Salesforce
Similar Jobs at IMO Health
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
The Inside Sales Executive will drive revenue growth by managing a territory of SMB accounts, executing sales plans, and building client relationships in the healthcare technology sector.
Top Skills:
Crm ToolsSalesforce
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
As a Staff Full Stack Software Engineer, you will develop AI-driven applications, mentor junior engineers, and ensure high performance, security, and reliability of software solutions in healthcare.
Top Skills:
AngularAWSAzureDockerElasticsearchJavaJavaScriptJwtKubernetesMySQLPostgresPythonReactRedisSpring FrameworkTerraform
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
Design and develop machine learning models for healthcare applications, optimizing AI solutions, mentoring team members, and handling complex datasets.
Top Skills:
AWSCi/CdGitKnowledge GraphsLambdaOctopus DeployPythonPyTorchRedshiftSagemakerTensorFlowTerraformVector Databases
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
