Top Customer Success Jobs in NYC, NY
We are looking for a Customer Experience Advocate to join our expanding team. Engage with customers across various channels, empower customers to connect their goals with the solution, collaborate with internal teams, lead webinars and demos, create documentation, and advise customers on new features and functionalities.
The Scale Customer Success Manager will build relationships with customers to drive product adoption and collaboration using monday.com. Responsibilities include supporting internal stakeholders, identifying customer goals through data analysis, and leading initiatives to enhance user experience. The role involves engaging with customers, designing success programs, and advocating for customer needs within the company.
The Enterprise Customer Success Manager builds strong relationships with clients, manages their onboarding, ensures product adoption, and communicates strategies for maximizing impact. The role involves leading webinars and consultations, navigating client organizations for opportunities, and collaborating with internal teams to influence product development.
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The Director of Customer Advocacy at monday.com will create and enhance customer advocacy programs, engage with customers to gather feedback, and ensure their voices are reflected in company strategies. This role involves collaborating cross-functionally, managing customer references, tracking success metrics, and driving customer satisfaction and loyalty.
The Customer Success Team Lead will manage and grow a team of Mid-Market Customer Success Managers. Responsibilities include driving customer retention and growth, establishing best practices, collaborating with cross-functional teams, and leading strategic account reviews.
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