Nonprofit Customer Success Manager

The monday.com for Nonprofits team is seeking a nonprofit success manager with an entrepreneurial spirit to join our mission of helping nonprofits worldwide overcome their greatest challenges by leveraging the power of our platform.

Our team is currently assisting over 20,000 nonprofits from 142 countries, and we are focused on scaling the number of nonprofits in our program

What will you be doing in this role:

• Wake up every morning with the mission of aiding tens of thousands of nonprofits worldwide in expanding their impact with our platform.
• Play a pivotal role in the monday.com for Nonprofits success domain.
• Work within one of the most notable Work OS programs for nonprofits alongside highly talented individuals.

Please note that this role is on a hybrid model in our NYC location.

About The Role:

• Build the strategy for Nonprofit Success domain in North America
• Lead a portfolio of nonprofits and help them to better adopt and expand their usage of our platform.
• Create and conduct online and in-person training sessions for nonprofits.
• Implement complex workflows for strategic partners of our program.
• Collaborate with stakeholders across the organization to find creative opportunities that can create win-win collaborations.
• Lead initiatives that will drive the success of the entire team.
• Implement data-driven practices to monitor, report, and enhance nonprofit success performance.

Requirements

• At least three years of experience in customer success, implementation consultant, or similar role in Saas company.
• Ability to take an entire project from A to Z.
• Exceptional organizational and multitasking skills.
• Team player with a highly proactive approach.
• Passion for working with nonprofits.
• Experience in building workflows with monday.com is a plus.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills 
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $110,000-$125,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.