Sr. Customer Content Strategist

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Exceptional storytelling, writing, and editing skills, with the ability to convey complex concepts and ideas in a clear and engaging manner
• Develop strategy and editorial calendar to align customer content production with key areas of focus, including audit of existing content
• Craft point of view on the stories that need to be told while understanding and negotiating cross-functional stakeholder needs for customer proof
• Determine storytelling medium across written stories, videos, and testimonials including the development of a content menu & externally facing one pager
• Partner with Product Marketing, Strategic Advocate Marketing, and Reference Program managers to curate and develop compelling customer stories and testimonials to support content, sales, and product initiatives, aligning with Atlassian's strategic messaging
• Manage end to end production cycle including interview coordination, question design to ensure maximum impact, conducting of interviews, editing, and customer asset approval
• Contribute towards the development of Team session content and speaker preparation in alignment with Atlassian core messaging and areas of focus
• Manage writers and video production partners including budget, capacity, quality, and editorial oversight
• Partner with Customer Content Manager on distribution/amplification strategy, execution, and measurement to ensure customer voice and stories are woven into all campaigns, content pieces, and external channels
• Develop ongoing feedback loop mechanisms and quarterly reporting metrics to evaluate content performance

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .